Royaloak Furniture — Sf703101-2/rome italian leatherette recliner 2s

Address:

Villa 10, 1phase Anjana Classic, Besides Oak Valley International School, KAPPA, SECUNDERABAD-500062

I purchased 2seater 3 seater Rome Italian LEATHERITTE Recliners vide invoice dated 30.06.2020. Left side hand rest lower part of 2 seater recliner is pealing out. The area, where LEATHERITTE is pealing out is made of sub standard product. I complained the same in Oct 2021 at the Nagaram show room, from where we purchased the product. After a protracted discussions, a technical person from Royal Oak visited and inspected the faulty part and admitted that the pealed area part is a sub standard product, as no other area such type damage not noticed. There after no body visited our house. We left for USA on 21.11.21 and returned to Hyderabad on 21.05.22,
Our invoice number is [protected] dated 30.06.2020.

Please get the Recliner repaired at the earliest. Photo of the pealed part is here by uploaded.