| Website: | Royaloak furniture podicherry |
We made a purchase of a sofa set (1 THREE SEATER and 1 TWO SEATER) and a tv cabinet, the order delivery delayed by more than two weeks and finally on july 26 2021 we were told to expect delivery by evening 4-6pm, but the delivery van came by approx 10.30-11.00pm in rain and they delivered the two products a total of three articles (tv cabinet pending assembly) we were told that the service team would visit us the following day for the assembly, upon opening the packaging of the sofa, the three seater and two seater, both came in different packaging . on full unpacking the two seater sofa was not firm and multiple damages were noted, hinting towards that this was not a brand new product, we politely made the store manager aware about this particular issue and requested for a replacement of the sofa as we did not pay for a used/damaged article, the manager replied to us that it was company policy to make repairs once before initiating the replacement, we explicitly made sure we are not interested to take a repaired product, but they insisted that this was their protocol, the came the next day and the repair was made, the repair was not good enough, I initiated a refund and so far no one has replied or responded and furthermore they are pointing fingers at each other about who is responsible for the replacement of the product. kindly resolve this issue, I repeat I need a product replacement I don't need it repaired (I paid for a brand new and undamaged product) . complain ID RIPL-04445
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