[Resolved]  Royaloak Furniture — SUB: Refunding My Order (Order Number ROY0032931) Amount or crediting it to my account

Respected Sir,

I have ordered a 3 seater metal Hanging chair (Swing Jhula) from RoyalOak India Ltd through their website . https://www.royaloakindia.com/ on May 4, 2020. (Order Number: ROY0032931)

As per the site it was supposed to be shipped 16th May 2020 and had to be reached here on 19th May 2020.

But the item was never shipped and I have contacted them and canceled the order but they are not refunding my money and they are not responding to my emails or phone calls and there is no option for canceling or refund in the site also.

I have registered My complaints in the site "https://consumerhelpline.gov.in" and My Grievance Number is : 2020859 but they have send the company e-mails but the company have never responded to it so they disposed my complaint.

Kindly help me to get a refund for this order from that company.

Thank You so much,

Regards,

Arise Peter M
email: [protected]@yahoo.com
Mob: [protected]