Royaloak Furniture — urgent: incorrect recliner delivered and unresponsive support | sq[protected]

Address: Royaloak Furniture Marathahalli, Outer Ring Road, Panathur Main Rd, opp. JP Morgan, Kadubeesanahalli, Bengaluru, Karnataka 560103

I am writing to formally lodge a complaint against Royaloak for their unacceptable service regarding my recent purchase.

Details of the Complaint:

Order Details:
Order Number: SQ[protected]
Product Ordered: MUAR MALAYSIAN
FABRIC RECLINER 3S V2
Date of Purchase: 17th Sept
Price: 44, 000/-

Incorrect Product Delivery:
I received the wrong product instead of the one I ordered. This was immediately brought to the attention of Royaloak's customer service team.
Failure to Deliver Correct Product:

Despite multiple follow-ups and assurances from Royaloak, the correct product has not been delivered even after 20 days. Every day, I was asked to stay home for the delivery, but it never arrived.
Lack of Customer Support:

After the initial sale, Royaloak's customer service has been extremely unresponsive. They have stopped answering my calls and have ignored my messages on WhatsApp, leaving me without any resolution to this issue.
Impact: This situation has caused significant inconvenience, both in terms of time and effort. I have had to rearrange my schedule multiple times based on the false promises of delivery, and the lack of communication has been frustrating and unprofessional.

Resolution Sought: I request that Royaloak either deliver the correct product immediately or process a full refund for the purchase. Additionally, I seek compensation for the inconvenience caused by their negligence and poor customer service.

Supporting Documents: Attached are copies of the order confirmation, delivery receipt, and screenshots of my communication attempts with Royaloak's customer service.

I trust that you will take this complaint seriously and take appropriate action to ensure that Royaloak rectifies this situation promptly.

Thank you for your attention to this matter.