Royaloak Furniture — Very very poor quality of furniture and services

Address:

ROYAL OAK FURNITURE, KUKATPALLY, HYDERABAD, TELANGANA

I have purchased wooden sofa set including 3/1/1 sofa and coffee table last year december 2019. Got a worst experience from the shop where i purchased. For billing it took 45 mins. Then they said it will take 7-10 days for delivery. But it delivered almost towards the end of 2 wks.
While assembling the furniture 1 of side arm of chair was broken by the person who came for assembly. It took another 6-7 days for that part to reach my home and final assembly of furniture done.
Now less than a year already the side arm of 1 of chair was completely seperated out from native chair. When i raised the complaint online, it took 5 days for the repair. The person who came for repair did not wear mask on face as we r facing presently covid pandemic. After asking him about the mask he covered his face with hankercheif. It was such pathetic thing to do so. When he saw the problem. Instead of the real problem about fixing the seperated part/arm of chair, he fixed it with additional "l" shaped metal plate with screws . So another injury to the underlying weakened wood. When i asked him that it was not the right permanent solution for that issue. He mentioned, that is only solution that he knows. The person was a young inexperienced boy who did not know much about the furniture repair.
Also the coffee table lower section wooden stripe came out of slit within 1 week of instalation which couldn't be fix by that person as he was not able to understand that how to fix that strip.
The final say about royal oak furniture is the overall quality of furniture is very very poor. The wood what has been used is poorest quality.