Royaloak Furniture — When will I get my refund

I bought a wardrobe from Royaloak, they didnt had cancellation policy but on the same day i tried to get in touch with them to cancel my order
They dont have proper customer care and they dont cancel the order i made request so they agreed and asked me to wait for 20 to 28 days to get the refund a lady named Veda Poojari was taking care of my case at last she even blocked my number and when i tried to call her from different number she is not responding they are not giving me any update about my money and yet i have not received it yet.
Please help me its a humble request