[Resolved] Royaloak Furniture — Worst 3rd rated service and product delivered.

nathanael abishegam

Address:

bangalore

Order Number- ROY0059276, i placed an order online, and received the product late with all sorts of communication issues and false promises, after 15 days received a product in a 3rd rated conditions, boxes are torn open and product hanging out, did not open the product until technician came, after he came there was a dent and scratches and a major component was missing called the seller and royal oak and sent an email regarding the same no response for 5 days then wen i said will complaint, then the seller called and said he has to manufacture the missing product and damages parts and then he will send it to me, I HAVE HAD ENOUGH OF THIS ROYAL OAK I DONT WANT UR PRODUCT AT MY HOUSE UR CUSTOMER SERVICE IS THE WORST SERVICES IVE EVER EXPERIENCED, NEVER EXPECTED THIS FROM YOU, IM WALKING TO THE CONSUMER RIGHTS AND SOCIAL MEDIA, FOR A 7000 RUPEES PRODUCT I CANT WAIT FOR 45 DAYS OR SO, JUST GIVE BACK MY MONEY AND TAKE UR IDIOTIC PRODUCT, AGENTS PLACE ON HOLD AND AFTER 15MINS CALL DISCONNECTS, IN 15MINS WHAT THE HELL CAN U TALK WITH THESE KINDA PPL, IF THE REFUND PROCESS DOES NOT START AT THE EARLIEST, YOU GUYS WILL REGRET FOR GETTING A CUSTOMER LIKEME, AND ILL NOT BOTHER TO EVEN SUE YALL. IM FED UP OF ROYAL OAK AND ITS PPL NEVER WILL ALLOW ANYONE TO GO THERE AND WILL NEVER COME BACK IN MY LIFE TO YALL.

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Sep 24, 2021

Complaint marked as Resolved

issue resolved,

RoyalOak Furniture customer support has been notified about the posted complaint.

Sep 05, 2020

Updated by nathanael abishegam Also, i just connected to a girl, called sangeetha, spoke for a minute and she placed me on hold and she literally waited for 15mins for the call to auto disconnect, then called back a girl Jacqueline, picked the call and in a very worst rude attitude she said i called to the store purchase line and she told to call the online line and just BANGED the phone on me, WHAT IS THIS ROYAL OAK? ARE YOU GUYS NUTTS?? WHAT ARE YOU DOING TO YOUR SO CALLED CUSTOMERS, ARE YOU EARNING A LOT??? WORST WORST WORST WROST CUSTOMER SUPPORT, SINCE 11AM IM TRYING TO CONNECT TO OPTION 2 (ONLINE ORDERS) NEVER WAS I ABLE TO CONNECT, SO I USED OPTION 1 AND IS THIS WHAT I GET. SUCH A 3RD RATED SERVICE, I NEED SOMEONE, SOME BIG GUY TO CALL ME AND SORT THIS OUT AND GIVE BACK MY MONEY OR THINGS WILL TURN UNPLEASENT.