Royaloak Furniture — Wrong products delivered

Address:

5 raj square 4th floor vijay bank colony main road banasawadi ring road Bangalore 560043

Hi I have ordered one dining table and one center table from royal oak on 20th June. Before ordering it from online we have seen the products in their Hosur road store.

We were helped by Praveen raj while placing the order, after reading so many negative review about royal oak i asked him about the service, he assured that we will not face any problem. We felt very good when the products were delivered and installed before time.

Then real problem started we noticed that, this cheater company delivered different products. the color of both the products are wrong and chairs for dinning table are faulty. after we raised this complaint to Praveen he stopped picking up the phone, customer care said that they will update next day but no revert from them as well.

on 29th Praveen picked the call because i called him from different number, and he said since the offline and online are different vertical approval is taking time. he assured me that he will update on 5th July however he is not picking up the call and not replying to my messages.

There is not revert on the email which we have sent to the Royal oak team.

We need refund if they can not deliver the same furniture we ordered.

Please find the below order details.

order date- 20th June 2021
Delivery date 22nd June 2021
order number- ROY00113796
Amount- 62k

Royal oak representative
Praveen Raj- [protected]