RSRTC — bus didn't arrived at boarding point or didn't picked me

Dear concerned
Ticket pnr xjprs[protected] i booked two tickets from mathura toh jaipur through paytm on 09 sept, 2018. Departing time was 11:50 from mathura bus stand. Counter pe waha ek aadmi jo har aane wali bus ka no. Likh rha tha. Usne bataya ki jaipur ko jane wali 11:50 wali bus mathura me kabhi aati h kabhi nhi. Aane wali bus k no. And cont. No. Uske pas nhi the. To hame mathura k bahar ek bridge par jane k liye bola taki bus waha se mil sake. Hum waha time se pahle pahuche. Aur har rsrtc ki bus ko check kiya par kisi bhi bus wale ne humara ticket accept nhi kiya or kaha ki koi bhi online ticket jaipur ke liye nhi aaya h. Then rat ko 2 gante bad 2:00 am par us sumsaan jagah me hum kisi dusri bus se extraa tickts pay karke jaipur aaye. Me rsrtc ka esa behaviour bikul tolerate nhi kar sakta aur jarurat padne par legal action lunga. Please aap muje uchit sahayata, ticket refund aur guidence provide kare.
Thank you
Ghanshyam dhakar
Rahul mali