| Address: Sub RTO Office, Pen Khopoli Road, Utkarsh Nagar, Pen, Dist. Raigad, Raigad, Maharashtra, 402107 |
Sub : RTO office at Pen, Khopoli, Dist. Raigad, Maharashtra state issued a LMV License on 23.05.1996 valid till 01.06.2027 (NT) manually in the name of Mr. Anil Durgavale whose D.O.B is 02.06.1977 as shown in the license (copy attached). He met with an accident while driving vehicle MH 46 AL 9972 on 23.04.2019. The vehicle was insured with Iffco-Tokio General Insurance company, India vide insurance policy No. M0996559 valid from 07.05.2018 to 06.05.2019 (copy attached). The vehicle was surveyed and a claim No. 1-131ME05D was lodged with the insurer. However, the claim did not pass by the insurer, stating that the license is not valid on the day of accident.
We had approached the RTO Sub Office at Pen where the license was originally issued. They have asked to put up an application to convert the manual license to smart card license as such we have applied for smart card license and surrendered the manual license for processing online as per the instruction of RTO Pen.
However, when we received the smart card license, we have noticed it was marked as renewed. RTO Pen have given letter (copy attached) stating that the manual license was issued as per their official record with validity from 23.05.1996 to 01.06.2027. Also in the letter, they have mentioned that the license is valid till 22.05.2016. It is quite embarrassing how the validity of a manual license while converting to smart card changes. They also admit it was a mistake from their clerical staff while recording. However, we have denied the insurance claim, and we would request the claim should be settled by RTO Pen and it is amounting to Rs. 3, 50, 000/-
RTO India customer support has been notified about the posted complaint.
May 27, 2019
Updated by K T Ramdas Nair Still waiting for any reply from RTO. It is the 7th day since the complaint has been lodged...
But still date my driving license not received. I will check status at RTO office but status not showing.
Now wat to do please suggest.
Attached here with my driving license test photocopy.