Rto India — delay in providing duplicate rc - rta khairatabad

Aug 12, 2018

Updated by Razzak Mohammed Attaching email conversation with Cars24, where I have sold my car.

6 of 491
Re: Razzak - AP09CT6174 - Duplicate RC

Razzak M <[protected]@gmail.com>
Aug 5, 2018, 9:02 AM (7 days ago)
to tc, jtc_it, jtc_ssta, dtc_enft

Hi,

This note is with reference to Grievance No.[protected] . Issue has not been resolved till now.
Please let me know why a complaint should not be filed in the consumer court.
The issue has caused me lot of hardships and mental agony -- for a simple want of a duplicate RC, which is apparently not available due to 'stationary shortage'
This is the most ridiculous reason I have ever encountered. I do not expect any action from your side, this is just a mandatory formality in order to file the case,

Regards,
Razzak

On Mon, Jul 30, 2018 at 3:41 AM Sohan Kumar <sohan.[protected]@cars24.com> wrote:
Hi Sir,

Apologies for the late response. There are many issue from the RTO in getting the RC and it has been a big issue now in HYD have also come in News regarding this problem so please kindly cooperate and bare with us we are trying to get the RC at the earliest and once received the payment will be processed .

Thanks and Regards
Sohan Kumar | Territory Manager

+91– [protected] | Email id :- sohan.[protected]@cars24.com |Website - www.cars24.com

Our Values: Ownership | Invest in Employees & Partners | High Standards and High Results | Meritocracy | Trust | Frugality | Long-term

On 31 July 2018 at 04:19, Razzak M <[protected]@gmail.com> wrote:
Hi,

Do you have any update for me?

Thanks,
Razzak

On Fri, Jul 27, 2018 at 1:43 AM Razzak M <[protected]@gmail.com> wrote:
Thanks, Sohan!

On Fri, Jul 27, 2018 at 2:08 PM Sohan Kumar <sohan.[protected]@cars24.com> wrote:
Thank You Sir.

@Vinay/Veer Please check this and update.

Thanks and Regards
Sohan Kumar | Territory Manager

+91– [protected] | Email id :- sohan.[protected]@cars24.com |Website - www.cars24.com

Our Values: Ownership | Invest in Employees & Partners | High Standards and High Results | Meritocracy | Trust | Frugality | Long-term

On 27 July 2018 at 14:04, Razzak M <[protected]@gmail.com> wrote:
Hi Sohan,

Hope you are doing good.

Just wanted to touch base on the vehicle registration document status.

If it helps, the grievance details screenshots are attached . It was supposed to be resolved by 26/07, however it is still under progress.

I will also forward you the initial email received while logging the grievance, with a commitment to resolve by 26/07.

I am not sure of your process to release the withheld amount. Do let me know if I can be of any help in this.

Regards,
Razzak

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The information and/or contents contained in this email and any attachments thereto are intended for the sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or privileged communication and data or information relating to Cars24 Services Private Limited including for its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email then please notify the sender by telephone, fax or return email and delete this communication and any attachments thereto immediately from your computer. Any unauthorized dissemination, sharing, distribution or copying of this email communication and the attachments thereto (in whole or in part), in any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services Private Limited does not guarantee that any email is virus free and accept no liability for any damage caused by any virus transmitted by this email.

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