RTO India — non refund of fancy number booking amount

We have booked for fancy number on 20/06/2019 and 26/06/2019, but we did'nt get the bid. We got the message that the amount will be refunded within seven working days, but till now the amount is not credited.
Particulars of payment:
1) Acnowledgement number: FNKL[protected]
Transaction number: [protected]
Receipt No. : LK[protected]

2) Acnowledgement number: FNKL[protected]
Transaction number: [protected]
Receipt No. : LK[protected]

My account number and details are given below:
Account Number: [protected]
Name: Anitha Joseph
Bank Name and Branch: State Bank of India, Bishop Jerome Nagar Branch"
IFSC Code : SBIN0070054
MICR CODE:[protected].