[Resolved] Rummycircle — cash withdrawal

Sura12346

from Nattam, Tamil Nadu

Address:	635302
Website:	Rummy circle

Dear sir,
I'm martin552001 and mail id [protected]@yahoo.com i was using rummy circle more than a month i already with my amount Rs.350 that i didn't face any problem now i have Rs 2500 in my account this time while I'm withdraw my cash they blocked my account it show that you can't do add cash or transaction. I don't know the reason for this issues I'm a fair playeri I'm not violate the game term and condition. I was struggling without playing rummy circle game about a week so kindly help me to withdraw my cash and activate my cash games.

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Mar 17, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading

https://www.rummycircle.com/player/account/profile.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

We appreciate your patronage. Feel free to reach out to us at [protected]@RummyCircle.com with any questions you may have.

Regards,

Fairplay Team
[protected]@RummyCircle.com

Jan 31, 2019

Updated by Sura12346 I am not able to update my bank details which you required as mentioned above my account was temporarily on hold please unblock my account for updating bank details.

Warm regards
Suresh ganesan
[protected]@yahoo.com

Verified Support

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Suresh,

We understand your concern.

Your RummyCircle account is already active, Please Login into your Rummy account and enjoy playing on RummyCircle.com – India’s premier online rummy site.

We regret for the inconvenience caused to you.

Thanks & Regards
RummyCircle.com