[Resolved] RummyCircle.com — account closed for wrong bank info

syedabano

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560078

Hi team,

My user id is banosyeda19 and my rummycircle account was closed as i had provided wrong bank details and i received a mailer stating i need to send my passbook for reopening my account. Its been 2 days since i have shared my passbook and i have written several mails but none from the customer service team has responded to my query. Surprisingly, customer service number shared for diamond customer is switched off so there is no way i can contact rummy circle team. I had a balance of rs 12, 000/- in my account and now i am worried as no one responding to my query.in case you have decided to close my account then please transfer my money to the account number mentioned in the mailers.

Was this information helpful?

No (0)

Yes (0)

Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Syeda,

Thank you for writing to us.

As per your request, we had closed your RummyCircle account " banosyeda19 ". Henceforth, you will not be able to play using the above mentioned loginid.

Please note that currently your account has a Nil/Zero balance.

We appreciate your support and would be glad to provide you the best of services should you reactivate your RummyCircle account anytime in the future.

Regards,
RummyCircle.com