RummyCircle.com — Account suspended but they're not unbloking it

My account has been suspended by Rummyculture. They're giving the reason of violated the terms.
Actual reason is I had used this site long long ago
I completely forgot that I have an account on RummyCircle. Hence I tries to create a new one and submitted the KYC. After that mail received that I have another account linked with the same documents. At that point I raised a mail to the customer service to deactivate the account which I created new one.
But they closed both accounts and froze the funds

Now every time I raise a mail to unblock my account but they're giving the same old replies and nothing solutions they're giving.
How can I activaty account.