RummyCircle.com — Account under investigation from 30days

Sir my account is under investigation from last 30days when I drop a mail to fairplay team every time they are sending a common reply " We are investigating your account we will get back to you soon" I don't know why this much of time is being taken to investigate an account... I am very disappointed with that reply every time...
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How many days it will take for account investigation... Didn't expected this kind of service from rummy circle...

Tejokiran's reply, Aug 5, 2023
If your problem is not resolved contact me...
Hi Suresh, this is not the experience we would like to give. Kindly drop us an email at [protected]@rummycircle.com from your registered email id along with your registered phone number and our team will get it resolved. Regards, Team RummyCircle
suresh2381's [Complaint's author] reply, Jun 30, 2023
To which mail i have to drop an email... Here it is showing as protected
How many days it will take to investigate an account... 2.5 months over still saying investigation... Never expected this kind of service from rummy circle

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