[Resolved] RummyCircle.com — amount not credited to my rummy circle

Lucky Lacchu

from Bengaluru, Karnataka

Address:	560048
Website:	Rummy circle

Dear rummycircle, i have added 7000 to rummy circle play game app. Amount debited in my icici bank account but not credited amount in your rummy circle playgame app.
I have enquired & registered complaint in icici bank customer care & they told to ask rummy circle customer care.
But whenever i make call to rummy circle playgame customer care only 2sec ring happening & then call disconnected.
Please don't cheat me, kindly return my amount.

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Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from RummyCircle!

We understand that you are worried about your payment amount of Rs. 7000 not being credited to your RummyCircle account on January 12, 2019.

However, we have checked with our payment gateway and they have refunded the amount of Rs. 7000 on January 14, 2019, which will be credited to your financial instrument within 7 working days.

We kindly request you to check with your (card issuing) bank to know the refund status.

If you still have any query regarding your payment please get back us so that I can check and assist you accordingly.

Thank you for playing at RummyCircle.com!

Warm Regards,
RummyCircle Support.