RummyCircle.com — Amount stuck in rummy circle account

Dear sir,

User name : Kummi20

Today I have added 20000 amount to play the game and I have played for the 20mins and after that I got some work and left the game table and after finished my work I am going to play the game but after that it's showing that cash games are banned in karnataka so that I am unable to withdraw the money from rummy circle account because I have not played yet to get withdrawal limit but currently its banned in karnataka and unable withdrawal my money please kindly do the needful
+1 photos
Was this information helpful?
No (0)
Yes (0)
RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2021
RummyCircle.com Customer Care's response
Dear Player,

We understand your concern in regards to the amount of Rs.20320.0. We have raised a card refund in the account. It will take 5-7 bank working days for the amount to be refunded back to your card/bank. We regret to inform you that any gameplay with prizes for users from the State of 'Karnataka' has been restricted according to changes in the state gaming laws. We are a law-abiding organization, and all our policies comply with the law. We suggest you withdraw your amount as soon as possible to avoid any inconvenience in the future.

Regards,
Team RummyCircle.
Oct 10, 2021
Updated by Kummi20
Thanks for the rummy circle I have received my amount but 320 Is still pending in rummy circle account
Complaint comments 

Comments

Had u received amount plz share the screen shot

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RummyCircle.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    2462
    Pending
    673
    Resolved
    1127
    RummyCircle.com Address
    P.O.Box 17640, Malad (W), Mumbai, Maharashtra, India - 400064
    View all RummyCircle.com contact information