[Resolved] RummyCircle.com — could not accessing cash games

isha1410

from Kanchipuram, Tamil Nadu

Address:

Thoothukudi, Tamil Nadu

My user name is maanu5933. One message will come when i press add cash.in the message you cannot add cash or play cash games because you do not satisfy the age related pre condition. What is the meaning. Also my cash balance is also shown as 0. My withdrawal cash of rs. 750 is also yet to becredited in my account.

Please do needful.

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Feb 15, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

RummyCircle.com Customer Care's response Dear Suresh,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed < maanu5933 > and transferred the available balance to <isman6 > .

Please note that withdrawal requested from the closed account has already been processed to your bank account.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fair Play Team
[protected]@RummyCircle.com