RummyCircle.com — Fraudulent shuffling

RummyCircle.com — Fraudulent shuffling

S sandeep mogadala from Gurgaon, Haryana Oct 25, 2023 Oct 27, 2023 This thread was updated on Oct 27, 2023

Hi, Rummy Circle is filled with too many self accounts and their Shuffling is always in favour of those accounts. Rigged shuffling all the time. Multiple times their portal had technical glitches and I raised the complaint with them but they didn't solve them at all. No proper response from their customer service. I couldn't rejoin to my ongoing games due to their glitches. They never refunded that money. I lost more than 2 lakhs so far due to their rigged shuffling. please take serious action on this site. Attached screenshot is just one example where I tried to reconnect but my existing table didn't show up there. There were so many times where I lost money due such issues and rigged shuffling. +2 photos Was this information helpful? No (0) Yes (1)
RummyCircle.com customer support has been notified about the posted complaint.
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RummyCircle.com Customer Care

from Hyderabad, Telangana

Oct 27, 2023

Verified Support

Hi Sandeep, at RummyCircle, fair play is of paramount importance. We follow stringent guidelines to ensure that each game is played amongst real participants just like you. We have a Random Number Generator (RNG) certified by iTech Labs, Australia. This ensures that the shuffling of cards is automated, without any scope of repetition. If you have any further queries, please reach out to us at [protected]@rummycircle.com. Regards, Team RummyCircle.