[Resolved] RummyCircle.com — I am not playing cash transactions on my account

Mahe1238846

from Varanasi, Uttar Pradesh

Address:

8846

Dear sir i am not playing cash transactions on my acount my acount name mahe1238846 phone number [protected] please reset it as soon as possible. While opening the game when i start add cash, it show one message. You not satisfied with preconditions on web site like this. Why it shows i don't no please resolve it. My mail i'd [protected]@gmail.com why should like this. If any problem means tell to me in that acount i have money please resolve the problem

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Mar 21, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Jun 19, 2017

Vamshi Dancer's response Sir what happen

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

We regret to inform you that real money gameplay for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. We are a law-abiding organization and all our policies are in compliance with the law.

If you are not from the Telangana state and are still getting the error message, it could be because:

1) the IP address from where you are accessing our website has been restricted; thus we request you to contact your internet service provider for further details.

2) the address that you have provided belongs to a restricted state. If you no longer reside in a restricted state, we would request you to please submit one of the following documents to comply with the KYC norms:

1. Aadhar Card

2. Passport

3. Driving License

4. Voter ID card

5. Electricity Bill of one of the last 3 months

6. Telephone/Mobile Bill of one of the last 3 months

7. Bank Account Statement of one of the last 3 months

8. Bank Passbook of one of the last 3 months.

Please also note the following:

a) First 4 documents (Aadhar, Passport, Driving Licence or Voter ID) should be scanned on both the front and the back pages.

b) All the documents (including the Tel/Mobile/Elec/ Bill, Bank acct stmnt/Passbook) should be in your own name only.

We regret the unforeseeable inconveniences but request you to extend your cooperation during this period.

Regards,

[protected]@RummyCircle.com

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Comments

govardhansgr

from Hyderabad, Telangana

Rummy circle cont allowed me to play cash games. Its shows you have logged in jurisdiction . What is jurisdictions . Its is my account details [protected]@gmail.com. plz rectified my problem thank you... ... ...
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Ramakrishna Yadav

from Chirala, Andhra Pradesh

You have logged in from a jurisdiction where we do not allow cash games

Vamshi Dancer

from Mumbai, Maharashtra

Dear sir

I request you
My user id vamshi46831
not opened the cash games why
But iam so much sufering
Please do this problem sir

Raj Rajeshwar Prajapati

from Chirala, Andhra Pradesh

If I m correct you are a resident of telangana. According to recent change in online gambling act. Us people of telangana can no more play rummy online.

Sree555

from Chirala, Andhra Pradesh

Hello sir i am not playing cash transactions on my acount my acount name sree5551998 and my email id is "sreenu.[protected]@gmail.com"... Error shows "you have logged in from a jurisdiction in which cash games are not allowed to be played" ...Sir what problem my account sir plz sallow my problem plz

Selva Renganatha Perumal M

from Bengaluru, Karnataka

Rummy circle cont allowed me to play cash games. Its shows you do not satisfy the pre conditions to play cash games on the app . What is jurisdictions . Its is my user id selva1809 and email id selvakumar.[protected]@gmail.com. please rectified my problem thank you...

Ace565488

This is ace565488 player from rummycircle.com.I may not able to play games because the problem is to satisfy the cash play games . Please verify and give permission to pley the games . Please allow to play cash games . EMAIL.ID : [protected]@gmail.com