[Resolved]  RummyCircle.com — Not logging due to jurisdiction

Address:520002
Website:[email protected]

My name is b venkateswarlu. Iam the regular player of rummy circle last four days iam not played the game. At the time of opening of the game " the game is not logged with jurisdiction you are not played cash on games.
So kindly i request you please allow me to continue with the game. My registered contact number in this game is [protected].
Thanking you sir
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Yes (19)
Mar 20, 2019
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Jun 25, 2017
Chinna505096's response
My rummy circle closed. why, I'm telling truth single member playing .plz open my account
Verified Support
Feb 15, 2019
RummyCircle.com Customer Care's response
Dear Player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].



If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:



2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:



OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:



If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support
Complaint comments 

Comments

my name is rajesh iam a big fan of rummy circle today my cash games are shows the an issue .the issue is you have logged in from a jurisdiction which we do not allow to play on cash games.
so please solve the problem
Keesmat's reply, Mar 5, 2023
old document these I'd transfer money [email protected] old number 9990635610 new phone number 8368791191 tkt I'd 14729371
Iam only one member playing not be two members plz open my account
I want cash back my money ihave losed otherwise I will complaining about this cheater app rummy circle chutiya banane wali game company hai saale ki is ke owner ki maa ki choot
I had issue with my account on rummycircle can u help with that I had done all the login issue problem
Youser name.:Salman361
Please play the cash games. My account was judistructed. Why my account was judistructed. Please allow the cash games.
Sir please tell how to overcome jurisdiction problem.I am logging properly ..any help me thank u
iam regular player in rummy circle not open the cash games my phone number [protected]
Ratna Rajendar's reply, Jul 25, 2017
8008259540 my phone number
Hi sir iam p.s.a iam tha regular player of rummy circie my phone sumal proplam so iam not played tha game at tha time of oppenig of tha game"tha game is not logged with jurisdiction u are not played cash on game. So kindly i request you please allow me to continue with tha game . Thanking you sir

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