RummyCircle.com — Not Release My Fund

Address:Surat

I create account on rummy circle, upload Passport at the time of account creation for KYC
Mobile No Verified
KYC Verified
Email Verified
Added money from my own Card, Withdraw money to my own account.
There is no any illegal activity.
Suddenly account was blocked by them with out any reason.
not able to play new games. not able to withdraw money.
My User id is - elite8880gpk and I am a gold Club Member but they blocked my account with out any reason.
Never seen this type of fraud company
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RummyCircle.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Sumit, we are here to assist you. Kindly allow us some time to look into your case and our team will get back to you.
Hi Sumit, as per the latest update, we see that your uploaded KYC proof has failed the verification. Please re-upload one of the following documents on our website:

1. Aadhar Card
2. Driving License
3. Voter ID card

Please click on the link below to upload the documents and select KYC in the drop down tab.
https://www.rummycircle.com/player/account/profile.html

Important Note:
The copy of the document can be taken by scanning the document using a scanner or any other image capturing device like your mobile phone. Kindly ensure that your details in the image/scan are clearly visible/legible in order for us to validate the documents timely. Also Please upload both sides of your document so that we can update the same accordingly. Please feel free to write back to us for any further information. Regards, Team RummyCircle
sumit.dalmia's [Complaint's author] reply, Dec 22, 2022
There is no option to reupload documents both in mobile app and website. So I can't able to upload documents again. Either you give make provision to upload documents or close my account and transfer my amount to my bank account

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