[Resolved]  RummyCircle.com — Not returning the winning money

Website:Rummycicle.com

Hi,

I was playing rummy circle and i felt i was addicted to rummy, so only i have requested rummy circle to close my account. They have closed my account but refused to transfer/withdraw my winning amount of 6549.87.

My rummy circle id is gowthams1532
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Jan 6, 2024
Complaint marked as Resolved 
I got a refund of 6549.87 from rummycicle after i have raised a complaint in this forum. Thanks rummy circle and consumercomplaints forum.
RummyCircle.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi, we understand your concern regarding your account, Kindly allow us some time to look into your case and our team will get back to you. Also you can contact us at [protected]@rummycircle.com. Regards, Team RummyCircle.
Hi, we, at RummyCircle, reassure you that we are committed to ensuring a fair and responsible playing environment for all our players. It is extremely important for us to maintain a high level of quality and integrity in every aspect of our service in order to gain and retain the trust of our valuable customers.
Please also note that the game of Rummy should be played for entertainment and within the reasonable playing limits only. At the present time, as a part of our standard security measures, we have closed your account permanently. Regards, Team RummyCircle.
Divyag1532's [Complaint's author] reply, Jan 6, 2024
Only i have requested rummy circle to close my account. It is not a case that rummy circle has identified something wrong in my account. Also I have followed the fair play guidelines, so i have informed you on my willingness.

The amount of 6549.87 available in my rummy account is my money which is a withdrawal amount as well. I didnt realise that if you close the account then i will lose withdrawal feature, otherwise i could have withdrawn and then i wouod have asked you to close my account.

All these are valid scenario and i expect rummy circle will respect this and be a fair organization in transferring the money.
Please refer the attached proof that i have requested for a account closure.My one request now is to return the amount of 6549.87 to my bank account.

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