RummyCircle.com — Permanently blocked my account unfairly without proper review

Address: Rummycircle

Website: [email protected]

Name: Arasu Kannusamy
Mobile Number: [protected]
Email: [protected]@gmail.com

Complaint Against: RummyCircle (Games24x7 Pvt Ltd)

Issue:
My RummyCircle account has been permanently blocked citing a violation of their Terms of Service. The reason given was that I had created multiple accounts using the same Aadhaar or PAN details. However, I clearly explained to their support team that this happened unintentionally and without any intent to defraud, exploit bonuses, or violate fair play.

I have:

Provided all my correct KYC documents

Written multiple emails requesting a fair manual review

Never misused their system for fraud or collusion

Despite this, they rejected my appeal with a generic template message, without giving me any real chance to explain or resolve the issue.

Impact:

I lost access to my genuine account

RummyCircle holds my verified KYC and possibly bonus/withdrawal balance

I have been unfairly denied the right to play or access my own account

What I Request:

Immediate manual review of my case by a senior team member

Reinstatement of my account OR clear explanation of how I violated their policy

Transparency in handling fair play disputes

I also request E-Gaming Federation and consumer grievance bodies to take note of this pattern and ensure players are not unfairly banned without recourse