[Resolved] RummyCircle.com — Request undergoing checks

[Resolved] RummyCircle.com — Request undergoing checks

D DVR S Jun 30, 2022 Jul 1, 2022 This thread was updated on Jul 1, 2022

A day back I made a withdrawal request. Still it shows "Request undergoing checks" even after 36 hours. I've sent an email about this issue, but customer care replying as "It requires manual verification". How long does it take for manual verification? While other rummy apos have faster withdrawal process. My account name: DVR567 Withdrawal ID: 54499747 Was this information helpful? No (0) Yes (1)
Aug 1, 2022 Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint. Verified Support Jul 01, 2022 RummyCircle.com Customer Care's response Dear Player, Greetings from RummyCircle. We do understand and acknowledge that you have placed a withdrawal and have not yet received it. We apologize for this unpleasant experience. However, please be informed that your withdrawal request has been held for manual review (Undergoing some of our verification rules). In these scenarios, our concerned team will do the verification manually which may take upto 24 to 48 hours. The moment our verification is done, the withdrawal will be processed. Regards, Team RummyCircle.
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