RummyCircle.com — Solving the problem

Hello. Sir... Before last few month i am download rummy circle app. Daily i play well the game on ur site. Last week i will try to first time withdrawel money in my rummy circle account. My user id is :karthick 4429 my name is karthick but i wrote account name is karthickarthi. And then cash play status displayed in (You cannot play cash games or do cash transactions on this account che your email for further information contact [protected]@rummycircle.com) withdrawel status also cancelled. So now i open the rummy circle app not working properly. So please help to found the problem.