[Resolved] RummyCircle.com — they took my winnings.. and closed my account

fk11

from Rajapalaiyam, Tamil Nadu

Address:

Cuddalore, Tamil Nadu

Sir,
I'm a rummycircle user last one-year i played rummy with this website i referred 7-9 people. Every thing is fine.. The problem is i'm going to withdrawal my winnings the bank transaction took 3- 4 days.. And i'm a golden club user.. But my friends reffered by me they are bronze club only they got immediate cash transfer within seconds. I complaint lot of times with this issue but still its not cleared.
Now i gave withdrawal request 4days ago 07/11/2019. But still no actions.. I didn't received my winning money.. And they closed my account as well.. I mean before winnings transaction they closed my account..
Please bring my winnings to my account..
I spend lot of money and time with rummycircle but no reward.. I got only depression.. Please take a further severe action on rummycircle customer service.

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Dec 12, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from RummyCircle!

Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue.

Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours.

Warm Regards,
RummyCircle Support Team