[Resolved] RummyCircle.com — Transactions failure

Arn52

from Delhi, Delhi

Address:	Visakhapatnam, Andhra Pradesh, 530011
Website:	Rummycircle

Sir, i have 18500 rs in my account and it has been blocked since morning and i am not able to play any cash games or do any cash transactions so please activate my account and rectify the issue as early as possible so that i can play my games and do transactions. Iam fair gamer and i am not doing any fraud. I have mailed my problem to [protected]@rummycircle.com but i didnt receive any mail from you till now

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Jul 26, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2017

RummyCircle.com Customer Care's response Dear Arunkumar,

This is to inform you that the bank account details given by you happen to be already registered in our systems with some other account holder. Please note that a bank account can only be linked to a single user account on RummyCircle except for the joint account holders.

We would request you to please recheck your bank account details and also provide the bank account statement for verification. Please note that the Bank account number and the account name should match to that registered with RummyCircle

You may click on the link below for uploading
https://www.rummycircle.com/player/account/idverification/viewDocuments.html

Please also note that as a part of our security measures, we have placed your account on hold (blocked temporarily) until the verification of bank account details is done successfully.

We regret the inconvenience this may cause to you.

Regards,
Fairplay Team
[protected]@RummyCircle.com