[Resolved] RummyCircle.com — Unavailability of cash

ajauayyappa

from Brahmapur, Odisha

Address:	603104
Website:	rummycircle.com

Sir,
I have added cash of Rs.1000 to my account in rummycircle.com. Cash is transferred from the bank account. But no cash is added in rummycircle. Some error seems to be occurred.
So, I need my money to be added in my account. Please take immediate action to this problem.
My account in rummycircle is 'ajayayyappa' in which I have added cash.

Thankyou.

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Jul 2, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

RummyCircle.com Customer Care's response Dear Ajay,

Welcome to the world of online cash games at Rummy Circle!

We see that you have added cash to rummy circle account with an amount of Rs. 1000 with an order id N2856TEGBA, which is pending at payment gateway, however there is nothing to worry as your money is safe and secured.

We would like to inform you that while add cash transactions are updated in real time most cases, there may be a few delays once in a while. The cause for this time lag might be because our payment gateway may not have had an update regarding this particular transaction from your respective bank.

Please be rest assured that we are in a continuous check with our payment gateway for any such delayed information, we will promptly credit your RummyCircle account with the appropriate amount the moment we receive an update from them.

However, if the transaction is unsuccessful, any amount debited from your bank account/card, will be credited back to the same in next 4-6 working days depending upon your bank’s procedure.

In this if you have different account you can add cash from that account, please make sure do not use any of your friends or relative account for add cash.

We appreciate your patience. We will continue to serve you to the best of our ability.

Yours Sincerely,
Rummy Circle Support.