Rummycircle — withdrawal processed but amount not credited

Rummycircle — withdrawal processed but amount not credited

K Kommi s

I have placed the withdrawal of 41925/- and 490000/- both the transactions showing as processed but the amount not credited to the bank, contacted customer care daily they are saying wait for 24hrs, I lost trust on rummy circle they are cheating players, if NEFT failed it will revert back within 24hrs but it's almost 4days still amount not credited or not sent back to the rummy account. My user name : kommi1993 Withdrawal id1: 18076703 Withdrawal id 2: 18076692 Was this information helpful? No (0) Yes (0)
RummyCircle.com customer support has been notified about the posted complaint. Verified Support Mar 06, 2020 RummyCircle.com Customer Care's response Dear Supraja, Greetings from RummyCircle! We sincerely apologize for this delay. Rest assured, we have already escalated this to the concerned bank and entrusting you that we have been continuously following up with the bank. We promise you that we are on top of this issue and we will ensure that this issue is rectified as early as possible. We appreciate your patience and understanding Warm Regards, RummyCircle Support Team Mar 06, 2020 Updated by Kommi s It's a digital world everybody knows the banking rules and regulations, if IMPS or NEFT failures it's should be returned maximum duration by 48 hrs, for my case it took already 5days, still no response, I feel that some thing meshed up in rummycircle not from the bank end, as I communicated with bank with reference o[censored]TR numbers which you have provided they said UTR number is the reference for the sender to communicate the sender bank not for the receiver, you can take this as high priority and resolve the issue, it's really worth of loosing the trust on Rummycircle.if you want information I will attach the information I get over the internet Mar 06, 2020 Updated by Kommi s You are sending the funds through cashfree right? I have attached the cashfree blog regarding the NEFT and IMPS failures and reversal details, they clearly mentioned that on next working day thy are gng to reverse the funds if bank issue, may I know for this case y it took more than 4days, tell me the reason Mar 10, 2020 Updated by Kommi s Issue still not resolved they have not reversed the amount instead of that thy have closed my account
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Kommi s

Could you please check the emails received from your team, one is saying that funds sent by NEFT, one person saying IMPS, if you really sent the funds why you are confusing to tell the mode of transfer, why changing the days since 3rd to till date, daily telling wait till EOD Like this 3days over .it's not really correct to trouble a customer, it's not a small amount to ignore, I too have some commitments, I have spent so much earlier, why making trouble to me when I won, it's really not at all good, please check the attachments for your references .given the false commitments