Rummycircle.com — account blocked anand 7811

 
4 Reviews
India
 anand7811 on Oct 23, 2019
My account is closed specifying that i have accumulated with another player and violated fair play rules. But in fact i didn't commit any such things specified by the fair play team. Its a false accusation on me. I have been written so many emails and received auto response that saying i dis obeyed fair play rules which is certainly wrong.

I am requesting again to verify the games played by me with the mentioned player which you specified as i was played with him/her.

Please specify the number of games i played with that person and game details for which you felt i did wrong.

Account id: anand7811

Complaint Status


[Oct 23, 2019] RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
RummyCircle.com Customer Care's response, Oct 23, 2019
Dear Player,

Greetings from RummyCircle!

Please contact our support team directly at [protected]@rummycircle.com with your registered email id & player details to look into the issue.

Please note, we strictly communicate on emails as at times we need confidential details and documents to investigate the issue. We respond on every email we receive within maximum 3hours.

Warm Regards,
RummyCircle Support Team
Updated by anand7811, Oct 23, 2019
Dear team,

for the complaint i have raised (Below is the complaint ) i received the following response from fair play

"
Our systems detected that on a few Rummy games played, you have colluded with another player " cashmenaren1 ' to gain unfair advantage, which is in violation to our terms of service. RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.

Tournament ID :[protected]
Tournament Date :[protected]

Please note an amount of Rs. 4299.40 has been captured from your account which you gained by colluding with the other player.

Your account has been closed permanently on the basis of your account history. "

But In fact i was the one who reported on that user.

I request you to check this game again also find some details like how many games I played with that person and also check the history between "cashmenaren1 " and other players in the pool who are 1.getme1998 2. Aming11 3. praba6677 4. brijlesh
he/she may involved with anothe rperson and not me.

Also that person may thought to get more count from me thats why he didnt close even though he finished the game . i strongly remeber this game i have 2 lifes so if we are cummulated then there is no point for him to wait and not to close the game.

But on God promise i didnt colluded with that player or any player in the specified game. Thats why I have been writing so many emails to unblock my account.

Regards,
Anand Laveti.

Original complaint

Dear Team rummy,

IN the Game PoolCash_[protected] the player "cashmenaren1" tried to cheat. In a deal even though he finished the game he didnt close it he waited for his partner to drop the deal

Image attached for your reference

Regards,
Anand Laveti

account blocked anand 7811
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My username is saranstarc my account is closed for security purpose I unable to withdraw money and play cash game and unable to change my account details. My account have 3500 rupees two days I try to contact different way but I don't get a proper solution to you

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