[Resolved] RummyCircle.com — account blocked from playing cash games

[Resolved] RummyCircle.com — account blocked from playing cash games

P pratham433 from Solapur, Maharashtra

Hi. My user id is gadab11mh. Previesly i had acount named gadab11. I asked them to temporary close the acount becoz at that time i lost so much money. So i requested them to block my acount for 90 days. I got the confirmation mail also. But when i tried to acceas my acount after 90 days it wasnt unlocked yet. I mailed them so many times never got single reply from them. When i sent them mail with other id these # kept me giving auto generated reply. Finaly i had to go with another acount. So i created the same. Now they have blocked me from playing. This is ridiculous. I have money my new acount. I thought i am the only bt aftr watching the complaints i see lots of costumers going through this condition. They are doint it purposefully. Even after mailing so many times no single reply from them. U either unblock my acount or i am writing direct letter to chief minister office to ban your website not only in maharashtra but also acros d india. You r clearly fooling the people. Just unlock my acount now. Was this information helpful? No (0) Yes (0)
Mar 18, 2019 Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint. Verified Support Feb 14, 2019 RummyCircle.com Customer Care's response Dear Prathamesh, Thank you for writing to us. Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com. As we have closed your RummyCircle account, your balance amount will be transfer to your bank account. You will receive the money in next 3-4 working days. We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players. Regards, RummyCircle.com Feb 14, 2019 Updated by pratham433 See i have clearly mentioned that i asked u to close my acount temporary. But u did it permanently. After mailing u 100 of times no single reply from u. So i had no option other than that creating new acount. I didnt hide anything. I just created another acount with old one closed. If i was using both acounts parellel then it would hv been illegal. But i didnt do that. So plz i request you to continue my any one acount. Its ur mistake u did it bymistakely.. So u have to correct ur mistake.. Let me continue with my old acount or that d new one.. Thank you. Plz understand the issue carefullh.. Dont get overhyped. Thnk u
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