Rummyculture — Account suspended and amount detection

Website:

rummyculture.com

I played cash game as per game policy.
But my account was suspended and my winning amount Rs.2000 extra deposit amount also detected .For that reason game support team sending mail like below

Hi player,

Rummyculture maintains a strict fair play practice on its platform. We have a 24/7 monitoring mechanism by a team of experts for games played on our platform so that they can be checked for any Fair Play Violation in accordance with our Fair Play Policy https://www.rummyculture.com/fair-play-policy/

Recently, there was a fair play violation alert generated on game id [protected] played by you dated Aug 12 2021 21:16:37. Upon careful scrutiny by our risk management team, we can confirm that you have not adhered to our Fair Play Policy in this game.

In accordance with our Fair Play Policy, we are deducing your winnings of Rs. 3600.0 for the game id [protected]. Further, your remaining balance (if any) will be withheld for a period of 180 days for review. This review will cover all the games that you played since the time of registering on the Rummyculture platform for any Fair Play Violation. We’ll intimate you once the review is completed. You will not be able to play any cash games, add cash, or make any withdrawals until then.

I SEND MANY MAIL AND TRIED VIA CALL ALSO REGARDING THIS. But till now no one contacting me via call.
So I Kindly request you to do the needful regarding this.