Runwal Group Complaints & Reviews

This is to inform that I am receiving Payment Due Alerts continuously from CRM Team for the outstanding amount Rs 10, 31, 795.07 which was already absorbed by Builder towards 7% GST absorption scheme. We have booked a flat C-3603 in Runwal Bliss project in March 2019. Earlier we were co-ordinating with Ms Sunita Darekar (Sales) Mayura Sharma, Priyanka, Aditi and Amruta madam (CRM Team) after booking and currently Isha Sharma (Mob[protected].

As per our agreed and signed Cost Sheet only, we have paid 60% of Agreement Value with 1% TDS and applicable 5% GST after 1st April 2019 as instructed earlier by your Sales Executive - Sunita Darekar and CRM Team Members Ms Mayura Sharma, Aditi, Priyanka, Amruta. Our due payment is 40% at the time of possession with applicable 5% GST after 1st April 2019 as per Cost Sheet and committed earlier by your Sales Team during Booking.

As per signed Cost Sheet at the time of Booking and earlier Statement of Account it is showing that nothing is pending from our side. Also as per mail from earlier CRM Ms Mayura Sharma, she has confirmed 5% GST after 01/04/2019 and 7% GST amount i.e. Rs 10, 31, 795.07 absorbed by the builder for 7% GSt absorption scheme as per Cost Sheet.

Kindly look into this issue and resolve the same immediately as we are not going to pay any additional amount, which is not due to our fault. My Final All-in-Price is clearly mentioned in Cost Sheet i.e. Rs. 2, 81, 93, 419/-, out of which 60% of Agreement Value including 1% TDS, 5% GST (After 01/04/2019), Stamp Duty Charges and Registration Charges are already paid. Only pending amount is 40% of Agreement Value, 5% GST (After 01/04/2019), Other Charges and Maintenance Charges as per Cost Sheet.

Regards,

Vinod Rahate
Vrikshali Rahate (Wife)
Flat - C-3603, Runwal Bliss, Kanjurmarg (E)

I am writing this regarding the refund of the booking amount for Unit no:T34-0903 on 9th Floor at Runwal Gardens - Tower 34. I had booked the flat on[protected] and made a payment of 60, 497 Rupees as the booking amount.

I regret to inform you that due to an unforeseen family medical emergency, we have had to reconsider our decision to purchase the property. Given the circumstances, I kindly request your assistance in processing the refund for the amount I paid towards the booking of the unit.

I have made numerous attempts to contact various Runwal Group representatives, including the Head Office, Twitter, CRM Team, and Sales Team, in order to resolve this matter. However, I have not received any response or confirmation regarding the refund process.

I must emphasize that I am currently facing financial difficulties, and the refund of the booking amount would greatly alleviate the situation. I understand that there might be certain terms and conditions associated with the refund process, but I sincerely hope that you can empathize with my situation and help expedite the resolution.

I kindly request you to review my case urgently and provide me with the necessary instructions and assistance to initiate the refund process. I would be grateful if you could provide me with a clear timeline for the completion of the refund.

I appreciate your understanding and prompt attention to this matter. If you require any further information or documentation from my end, please let me know.

Thank you for your attention, and I look forward to a positive resolution.

Payment Details:
Receipt No. : DF21/60/30006879
Date :[protected]
Customer ID: 20012939

I have bought flat in runwal now the flat carpet is changed but no amount refunded

Hi,

I have been following up with the Runwal team to make the TDS payment, it’s been more than 2 weeks but am not getting any help or support from them.

I was told that I need to contact one of their CA’s who will charge me some nominal amount to make the TDS payment, my question is why should I contact someone else, why isn’t the Relationship Manager equipped to help the customer.

When I send them an email on customer.[protected]@runwalgroup.in, I get a reply stating that “In order to auto-route this mail to your designated Relationship Manager so as to ensure a time bound response, you are requested to write in from your registered email ID that has been listed in our records or by logging in from your Customer Portal.”

My registered email ID is Derrick.[protected]@Gmail.com if they are saying that it’s not the registered one then how come I am getting emails on the same email address from them.

I have also tried to log into their Customer Portal where I have to enter my email Id & password but I have to set up a password to log into the portal, however when I click on the forgot password it states that it will send a link on my email address which is Derrick.[protected]@Gmail.com & I will need to follow the steps to reset the password however I have not got any emails to reset my password.

I had escalated this issue last time as well to Zeeshan from Runwal however I did not get any assistance.

I wouldn’t usually make a complaint however it’s really frustrating as am getting a total run around & that to for making a payment, imagine what would happen if I were to receive something from them.

Hoping that someone from Runwal will come forward to help me out with this situation.

Regards,
Derrick Saldanha
[protected]

Grievance against Runwal Gardens, Phase I, Dombivli East.

Mr. Suhas Shankar Dharavane and
Mrs. Snehal Suhas Dharavane (POA holder)
Runwal Gardens Phase I Dombivli East.
T5-0507

1.We booked the flat in Runwal Gardens Dombivli on[protected] by paying booking amount 53, 950 + 2, 698 GST. During booking Abhay Bhatt from runwal gardens assured us that we will get 2 X 10 square feet balcony to the master bedroom. He told that they will send the plan for reapproval.(Our booking was depending on that promise. otherwise we would not have booked the flat). But we didn't get the balcony and it's a loss for us.

2.On[protected] we paid 5% amount as per demand 2, 22, 203 + 2, 323 GST. Again we paid 8, 788 additional GST as per Runwal. (This 2, 22, 203 amount is not reflecting in the account statement (Interest ledger) given by Runwal).

3.Then after some days we have been asked to pay 2, 780 then again we have been asked to pay rupees 10 again. we don't know who and how they are calculating this amount.

4.On[protected] we paid stamp duty 2, 51, 500 (But in one cost sheet the amount was 1, 89, 000 and in another 1, 95, 500), registration amount 30, 000, legal charges 10, 000 (in cash). This amount was paid to Ekvira Enterprises introduced by Runwal.

5.On[protected] we received an email from Runwal, Deepa regarding that we will get 2.5% waiver on stamp duty from Government and 1.5% waiver from runwal side then when we asked her about the same she told us that that amount will be adjusted at the time of possession.

6.Registration was done on[protected] after a very long follow up from our side and one day prior to my departure to Oman. My flight to Muscat, Oman was on[protected].

7.After flat registration, the documents were not submitted to HDFC, Dombivli from Runwal side in time. They submitted the registration documents to HDFC on[protected], more than 4 months later from registration.
This delayed further payment to Runwal as per demand which is not our mistake.

8.After that upon appointment my wife visited HDFC for loan disbursement on[protected], then my wife Mrs Snehal Suhas Dharavane (My power of attorney holder for the said flat) disbursed an amount of 15, 17, 000 on same date as per demand.

9.Then again another demand came from Runwal then we did the disbursement on[protected] for the amount of 7, 83, 578.

10.Then another demand came but due to some glitch, on[protected] another disbursement of 9, 30, 861 was done to Runwal. Which was excess than Runwal's demand. (More amount paid in advance for which I had to pay more interest to HDFC more than 1, 20, 000).

11.We asked for a photocopy set of flat registration documents to Runwal CRM Deepa but after a very long follow up they gave us the copy after 1 year that is on[protected].

12. We received an email from Runwal on[protected] regarding OC received for tower T5 and to pay the balance amount. They sent the related documents along with interest lager of an amount 1, 14, 528. So we asked the justification of the same to her. CRM Deepa told us that there was no mistake from our side but she will check from their side to cancel the applied interest amount.

13. Regarding government stamp duty waiver 1, 39, 500 Deepa told us to co-ordinate with Ekveera Enterprises that they will refund us the balance amount. So we are following up with Ekveera Enterprises, Mr. Ketan Sakpal since[protected]. But they are also not responding properly they are just replying that we will get refund. Now they have stopped replying to us. We are also coordinating with Deepa for the same matter. Upon contact with Ketan he told us that because of e-registration of the flat he had paid the amount to another vendor and that vendor will pay us back. Same is informed to Deepa.

14.We also followed up for refund of 1.5% waiver on stamp duty from Runwal. But they verbally told us that that scheme was only for the people who booked the flat in Covid period not for the old bookings. But we have email communication on[protected]. So we need that 1.5% stamp duty refund from Runwal side 83, 683.

15.Time went by we kept on following up but nothing happened from Runwal side. we just got the assurance from Deepa that it will be done it will be done like that but nothing happened. Then my wife visited to their office Deepa told that you pay the balance amount and then we will get the refund of the stamp duty waiver amount and also their audit team and management is not ready to waive off the interest amount but still she will try from her side for the waiver of interest amount.

16.My wife paid all the balance amount (including 1 year building maintenance and 3 year common area maintenance) on[protected] except interest amount.

17. We kept on following up for cancellation of interest amount applied and refund of stamp duty from government and Runwal side and also possession of the flat.

18. My wife had a meeting with Mr Victor alongwith Deepa who was senior of Deepa and talked to him regarding the interest amount. He told that he will check and inform to us within 8 days. Eight days passed but we didn't receive anything from their side. After that we also kept on following up but we also got assurance from Deepa that it will be done like this only.

19.Finally on[protected] me and my wife visited directly to Runwal office there we met Deepa she told us the same thing. Then we told her that introduced us to any of her superiors who can resolve this issue. Then she introduce us to Mr. Zubair who introduced himself as a manager. We put the matter in front of him that what had happened. But he did not take interest in to that and didn't listen anything properly. He was arrogant, he also told that until and unless we pay the interest amount we will not get flat position so they blackmailed and forced us to pay the interest amount and left us no choice. He left the meeting and walked out of the room without resolving the issue.

20.Then my wife called to Deepa twice or thrice then after sometime she came. Then my wife told her that what happened. Deepa told us again that there is no mistake from our side, she also tried her best but their audit team and management is not ready to accept anything. But we have to pay the interest so they will waive off only 50, 000 from the interest amount and you have to pay the balance amount that is 68, 065. They gave us a fresh copy of interest ledger on[protected] of 1, 15, 068.

21. Deepa sent us a link to pay 68, 065 amount to Runwal's account then we paid the amount on[protected]. Since then we are following up for the possession of the flat and other refunds but still nothing happened.

22. We checked the interest ledger and we found so many mistakes into that the first one on the first page is that our registration date is mentioned wrong that our registration was done on[protected] but here they have mentioned registration date as[protected].

They have applied interest on 0 receivable amount and 0 balance amount marked in pink colour of interest ledger on page number 3, 4, 5, 6, 7 and 9.

Also Runwal has applied double interest on same date marked in yellow colour on page number 4, 5.

Payment from our side is not reflecting in that.

Demand letter of[protected] shows amount payable -4, 16, 900 and demand letter of[protected] shows an amount payable for -4, 80, 467 and demand later on[protected] shows amount payable -1, 87, 576.
That means this excess amount was paid by me and was in account of Runwal till that time for which I had to pay excess interest to HDFC.

23. Due to this negligence and irresponsible behaviour from Runwal we have had so much trouble and cost us more amount so we request us to refund as below till July 2023 end. (In next month onwards the amount will increase).

We have records of demand letters, payment receipts, email communication and can be shared upon request.

A.Support us to get refund from Ekvira Enterprises 2.5% of stamp duty amount. 1, 39, 471.

B.Refund of 1.5% on flat registration amount from Runwal. 83, 683.

C.Due to delayed possession of the flat by Runwal we paid extra rent since April 2023 till date (July 2023) 4 months.
4X10, 000=40, 000.

D.Since after receiving OC on[protected], Runwal kept possession of the flat with them only. EMI paid to HDFC by us from April 2023 to till date July 2023 (4 months).
4X50254=2, 01, 016.

E.Refund of interest amount applied to us.
68, 065.

F.Building maintenance from April 2023 to till date July 2023 (4 months).
4X3, 440=13, 761.

G.Common area maintenance from April 2023 to till date July 2023 (4 months).
4X4, 281=17, 124.

Total=5, 63, 120. (Refund from Runwal).

I have booked a flat in Runwal City - Dombivli. this is ready to move flat, while booking it was told to me that with in 7 days of loan approval i can register for flat. I got my loan approval with in 7 to 8 days, since then i am checking when we can register and get this flat. almost 20 days passed, but no one have clarity when can i register. i need my money refund with one month interest

This is very sad to inform that RMs and other internal staff is ruining the name of well known builder.
I have done a booking in Runwals garden, Dombivali east. While booking (Aug 2022) sales executive named Akanksha was assuring thet the possession will be given by Dec of 2024. After enquiring get to know that possession will be expected by Dec 2025 or first half of 2026. This in totally inappropriate information conveyed.
Secondly from the month of April RM was chasing to provide sanction letter as agreement will be done in June and first demand will be raised in August month. Now when I am confirming when the first order will be released no one is assuring that it will be released before August. I have the sanction letter dated May 2023 having validity of you months. I am continuously following up of this for confirmation via email however no one is responding and answering properly.

I had booked 2 BHK flat 653 Sq ft carpet in Runwal garden T5-1006 on Nov-19.

1. Your channel partner sold me 653 sq. ft. carpet area of T5-1006 without plan approved by RERA.

2. They will charge Rs.1 lakh extra (669 Sq. ft. carpet area cost 60, 40, 000/-all include)

3. We paid the 10% value on 27th Feb.2020 but they will delay agreement by 7 Months (Agreement done on 22nd Sep-2020) due to revised plan approval not received from RERA.

4. At the time of agreement, there is a scheme running of 1.5% stamp duty waiver & we received mail confirmation from your CRM team on 24th Nov.2020. That we have eligible for this scheme & 1.5% stamp duty amount adjusted at the time of possession.

5. I have received the final demand against possession on 18th April 2023 after several follow up with CRM and I have already paid the final amount with extra charges on 15th April.2023. Excluding CCAM charges.

6. I am visited to CRM office on 28th April. 2023 for 1.5% stamp duty & 1% referral benefit adjustment and paid balance CCAM charges after deducting 1.5% stamp duty & 1% referral benefit.

7. I am continually follow up with CRM team regarding 1.5% stamp duty scheme adjustment but still this amount not adjusted in my account and they will hold my possession.

8. On 31st May.2023 CRM called and inform Audit has rejected the approval for stamp duty adjustment so we will not be able to adjust the amount against your flat & you have to pay this amount.

They will cheat the customer i am continually take follow up with CRM but they will take 2.5 years to inform your 1.5% stamp duty scheme rejected.

Hi,

We have one disbursement pending and LiCHfl team need picture of site for disbursement.

Old RM left no one picking th phone on site.
Customer care call is just keeping on hold.

What a pathetic service...

Need ur support

Hello All,

Please refund my entire money with interest.

3rd class customer support, 3rd class service, 3rd class building, 3rd class material.

I got my possession on 20March 2023 but still work in pending in my flat. Nobody take ownership from CRM and FACILITY.

FACILITY HEAD said RUNWAL not paid us for this, We can do anything.

MY question I pay for new then why they are using damaged material.

I am very frustrated with RUNWAL MY CITY.

Hi booked flat and paid 1% token money as 35118. After booking we came to know many things about Runwal and even price offered is very high compared in Market. When we just went to see about the property and lady Manager forced us to pay token money saying you won't get the same rate if you miss to pay token money. Now

Hello,

I have booked a flat in tower 5 -0607 in Runwal Gardens Dombivli. There was an offer given to me at the time of registration that if registration is completed as per date given by Runwal that out of the 3.5℅ stamp duty paid by me. Runwal garden will return 1.5% that is approximately Rs. 85000/- at the time final demand. However now Victor and Deepa from the CRM team re denying the offer and have confirmed that offer was rolled out erroneously. This is a miss from Runwal garden and hence I need help from Runwal gardens management.

I will be sending a legal notice on this as well.

Thank you
Chintan Shah / [protected]

I have paid the amount for booking RS 37000
i want refund of the same.
as i am not willing to purchase the flat not

Please help me in getting the refund

regards
Ritesh

I have booked my Flat in Runwal Gardens on 03rd November 2020, In Lucky draw I won 32inch LED and they promised that it will be delivered at the time of Registration but till date after several follow ups I have not received it. This way Runwal is spoiling the Brand name and giving False commitments.

Would appreciate if you could look into it and do the needful at the earliest.
Thank you.

I purchased the flat in T-24, since the last two weeks I am continuously trying to reach my relationship manager Deepali Pawar, as I needed some information about the site visit and possession of the flat, we have been told that the site visit has been started last December 22, but till today we were unable to do so, I am continuously calling and sending messages on Whatsapp, have called on customer care no. and left the message too, but no response so far...

it's very sad to see such kind of services getting from such big brands,
this kind of behavior and attitude of relationship managers leads to spoiling the reputation and trust of big brands like Runwal...

hope to get the proper answer to this complaint.

Runwal my city cluster 4, tower 10, p2001. We got a possession on 20 March. Today 40 days completed but stil my flat work is incomplete there is lot of leakages and other issues. Facility team always said they are doing work but every time they lie. That's my house but still they behave like his property and on every point they said this is like this only you should agree you can't do this and that.
Still my parking place is not clean and marked. Thy said you park your vehicle on another place but we are not going to clear that garbage from parking.
Because of there lazy and very bad work we can't do our interior work . Now we said we are starting my interior work but they said you can't do this before that you should sign and notery some terms and conditions there is a condition, which mention " you agree with all the work of builder" how I agree still my some issues are not yet resolved. And who thay are going to stop me for my home interior. That is my flat I completes all my payments then why they are doing this.
Also my maintenance was start from possession date but still we are not get complete flat . My 2 month maintainance was totally waste.
I request you to kindly take necessary action on above issues and resolve as soon as possible. Than you.

Dear Team,

I have been allotted a flat in Tower-5, Room No-1108"(Said Flat)" situated on the TOWER 5, i have received the possession notice and i have paid all payments excepts security deposit and maintenance charges

1) Security Deposit : Rs.25000
2) Building Cam Charges : Rs.32085

I was following with CRM but did not get any response from her, hence lodging the complaint for redressal of below mentioned query.

Please check the clause G and H of The payment schedule, request you to clarify the below mentioned clause and revert to me.

Clause G : Township Maintenance to be borne by promoter till formation of Federation or handover of township amenities to the concerned authorities, whichever is earlier.

Clause H: Tower maintenance charges to be borne by the promoter till one year after receipt of occupation certificate for the tower and thereafter tower maintenance charges to be borne by the society.

I need possession immediately, since i have paid all dues to you, hence no further delay will be entertained.

Regards,

Ashok Virshure
[protected]

Im very frustrated by invetation calls by Runwal Garden, Dombivli. After telling 1000 times im not interested not looking for property still they are calling. From maketing and sales deprt. Please instruct sales department to not call again.
[protected]

I have booked flate in runwal mycity dombivli manpada road .in 2018 .now allmost 6 years completed and in agreement possession date is december.but i couldn't get possession till now as I suffer lot .they told me on December pay full payment.as i paid full amount in December but they r not giving possession.and now no one is answering any thing about possession.i don't know what to do.

Owner of flat in E wing. Acknowledge my emails atleast. Mailing since last two months.