Lodha Group Customer Care
Lodha Group
Customer satisfaction rating: 5%
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Lodha Group Customer Care

Lodha Group

Lodha Excelus, N.M. Joshi Marg, Mahalaxmi
Mumbai City District
India - 400011

Customer Care Phone Numbers and Contacts

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Lodha Group Complaints & Reviews

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Lodha Group — structural issues in apartment

 Snehil Jain on Oct 20, 2018
My name is Snehil Jain. I have a flat in Genevia A Wing 503 Casa Rio Palava City. My apartment bathroom has leekage from upper floor bathroom for which i have reported to builder since the time of possession, complaint number for the same is[protected] and[protected]. these complaint tickets are pending from more than 2 years but the team who works on complaints is not looking into my ticket and saying it is out of warranty period whereas i am reporting this issue since the time i took possession so how can they say that its out of warranty?...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — changing additional amount for possession palava phase 2

 harish2908 on Oct 9, 2018

I had booked the flat in 2016 and the possession was promised on feb'17.
However after delaying the possession for 1.5 years, they came up with new charges of 10000 rs. As advance electricity deposit for four months.
These charges are no-where mentioned in cost sheet and not in agreement deed as well.
The explanation for this advance electricity deposit is they have not installed the meters and buying electricity from some vendor. And the meters and proper connection will be done in some days.
However even after 4 months, they are still giving excuse...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — lodha splendora [Resolved]

 heysangeeta on Oct 5, 2018
I booked a flat in lodha splendora thane with booking amount given as 3 lac inr on 14th october 2018. After we swiped our card we received the booking form which we signed and then as communicated by sales person mr puspraaj we were suppose to get covered parking but in form he did not fill any parking details purposely.
When we received the booking form on email formally we saw that he has mentioned open parking in booking form as he purposely kept that column blank at the time we signed the booking form.
We talked to him over phone and asked for a confirmation on email. He did send...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — booking amount refund issue

 Kotwadekar95@gmail.com on Sep 28, 2018

I booked a flat at Palava Milano J with a booking amount of 99000. At the time of booking they didn't show me the location, later i came to know that location is far away. I insisted them to show me some other inventory which is near in that place. That time they refused saying they don't have any inventory. So i canceled my booking but now they are not refunding my booking amount. They are literally behaving like smart thief.
If their flats are being sold why are they keeping our hard earn money stating its company policy.
It's a sure shot bluff for buyers....
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — regarding interest charged

 omifalu on Sep 24, 2018
I have booked property at pallava phase 2. Lodha is charged the interest and gst on interest around of rs.16, 979.00 for which details are mention in below :

Instrument date payment mode instrument number amount interst charged+gst on interest
31/08/2018 neft [protected] 592, 039.00 4, 664.00
06/09/2018 cheque 84 519, 150.00 789.00
14/09/2018 neft [protected] 1, 000, 000.00 3, 170.00

On 22.09.2018 i requested to team kindly send me demand letter or payment schedule for remaining amount as bank required. But on the same day i have not received...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — possession delay

 So Manish Tiwari on Sep 10, 2018
Very unprofessional and degraded attitude. I booked a flat 3 years ago... The possession was supposed to be given in feb'18 then they postponed it to sep'18 and now making another commitment for feb'19. I am repenting heavily after booking a flat with lodha... They give false promises and commitments... They don't keep upto their words... Moreover at the time of booking the flat they give you such a royal treatment but once you get trapped in their net (After booking a flat with them)... You lose your importance... I have a recording of the conversation with lodha manager... You must hear it know...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — kept on calling for sales

 Harsha Raghuram on Sep 7, 2018
I spoke with your sales team spoke with a sup who was rude and they kept on calling me 3-4 times for a property. Maybe you all allow me your personal nos let me call you all the time. Bad sales and customer service i wont buy a property if your selling it after this experience. Supervisor shared his emp id as 107080 iam sure its incorrect. Get genuine people to market!...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Lodha Group — rescheduling of the key handover of your unit

 Laxmikant.Shetye on Aug 23, 2018
This is regarding possession of my flat, palava, lakehshore green, casa elite, t wing, gr 002.

This is very disappointing and pathetic experience from a brand like lodha. We got an email confirmation from you along with possession letter in the month of june 2018. However, we were expecting this by april 2018 according to it was looking for school admission for my kid in aug to dec 2017.
We confirmed you by returned mail that we don't want possession as of now after april-may, then you told us that if you are not taking possession it's fine but your maintenance will get start...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — request for refund of booking amount

 mohsin_khan01 on Aug 18, 2018
Hello sir,

I am trying to reach you in very much needed hope of solution to my problem. I booked flat at lodha palava, mumbai last year. And due to medical emergency i had to use my savings in daddy hospitalization and pacemaker surgery which costed me 5 lacs 50 thousand. And unfortunately i had to cancel the booking.

I requested lodha palava mangement to refund my booking amount as exception. But they denied. While i understand, there are oragnization policies but i also know lodha considers exception request for those in need.

I have been trying...
Complaint comments  Read comments [1]Complaint category Real Estate

Lodha Group — transaction code 043837

 ap.ratnaparkhi on Aug 11, 2018
Dear sir,

I had visited 14 th july 18 and booked a flat while paying inr 45000, however, due to some unavoidable circumstances i could not able to further buy the flat.

Requested to please cancel the booking and help me to refund the amount

I have sent mails to service. Support@lodhagroup.com but not got any favorable response

Thanks in advance

Aishvarya ratnarkhi
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Lodha Group — for returning my booking amount

 Ashpawar11 on Aug 1, 2018
I had booked 2BHK flat in LODHA PALAVA for 59, 85, 310/- on 28th July 2018.

At the time of booking they told me to pay 3, 06, 311/- rupees. Rest amount they will get from bank through Loan which is around 56, 00, 000 rupees. They discussed this with their loan representative and told me you will get 56, 00, 000 rupees from based on your Gross salary. I booked the flat by paying 90, 000 rupees and applied for loan in HDFC bank.

But as per rule, HDFC bank is paying only 80% so I am getting only loan of 48, 00, 000. Rest amount 8, 00, 000 i have to pay from pocket which...
Complaint comments  Read comments Complaint category Other

Lodha Group — wrong and false information

 nitinsahu1078 on Jul 26, 2018
I applied for an upgrade from lodha's palava project to casa viva in thane project. I was told by the sales team that all my self funding will be moved to new unit and it will be a very smooth transfer. It's been 3 months since i am trying to get solution but there is no resolution and i am made to run from pillar to post by lodha. Their sales team just knows how to sell their unit by giving wrong and false commitment. After that they do not even entertain the customer. I am now told that there wont' be any transfer of my self funding from old unit to new unit due to taxes. Ideally lodha should...
Complaint comments  Read comments [1]Complaint category Real Estate

Lodha Group — cheating in allotment of car parking slot for the flat cielo-d, lodha splendora, bhayandar pada, g b road, thane west,400607

 Shashikanta singh on Jul 22, 2018
I had booked a flat in the year 2009 in then project ‘Casa Univis ‘ Ghodbunder Road, Thane West. At the time of booking we were informed that for the oerticular flat two No of parking is mandatory requirement and accordingly booking was done in September, 2009. Flat No Cielo-D, 404 was booked with initial booking value. The resistration of the flat was done in year 2012. Due to some technical and administrative deficiencies of M/Lodha the construction work of Cielo-D was stopped by Thane Municipal Corporation(TMC). The work again started in 2016 with a completion schedule of April 2918. Many...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — behaviour with staff

 RuhvAhuja on Jul 16, 2018
I am not sure if my voice will ever reach your ears.
But I wnt stop shouting either.





RuhV Ahuja
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — lodha upper thane/casa green ville

 Lanczanu on Jul 8, 2018
Dear sir,
My name is Anitha Menezes and I had visit upper Thane site of lodha group, upcoming building casa green ville in the month of February dated 4th 2018.though I liked sample flat and as sales representative Mr Nilabh and Ms Nishita also provided and negotiate on flat amount I did inform I would like to discuss with my husband and come along next visit to site for final decision but they insisted for token amount to pay and gave assurances of refund if cancelled, so I paid Rs 10, 000 token by post dated cheque and inform not to deposit cheque until final confirmation and your sales...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — poor quality work done

 tiwi on Jun 29, 2018
I had purchased flat in lodha splendora tirra a/p0004. Since the i had purchased this flat no one from lodha is resolving several design flaws that exit in this flat.
In last one year i had complained no than 100 times, phone record indicates same some important issues are
A-uneven sink hence water logging and hence unhygienic
B-poor quality bathroom tiles
C-poor wood work in bedroom/kitchen door
D - no drainage system for garden
E - smell from bathroom
F - different color tiles over kitchen platform...
Complaint comments  Read comments Complaint category Home & Garden

Lodha Group — customer care

 Nihat on Jun 24, 2018
I inquired about the project lodha urban thane over the phone and also informed them that i will be visiting the site over weekend. Due to personal commitments, i could not visit the site for 3 weekends.

They kept calling me every week and one fine day when i said its not possible for me to visit the site this week as well, the customer service got pissed and informed, "if you are not interested why did you inquire".

Pathetic attitude towards customer even before sales.
Don't waste time behind them. Look for other better projects...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — kept waiting for an hour to collect id cards

 balaasif on Jun 16, 2018
We went to collect id cards from the palava easy lease office in riverdale building f wing in dombivali mumbai. However, the person from whom we were to collect the cards was not there. We were made to wait for 1 hour. The person had gone for lunch. Should'nt palava have a backup employee when one employee is unavailable. This is completely unprofessional. Is this the kind of service palava gives its customers once we have bought the house. Pathetic...
Complaint comments  Read comments Complaint category Other

Lodha Group — I am complaining about the security and safety issues

 Saurabh Mali on Jun 13, 2018
Dear Sir,

There is a problem regarding security issues and safety as I don't want to discuss this issue publically coz I don't want to spoil the name. Security guard Sandip Chavan was really very harsh (SEC.SUPERVISOR) instead of solving the issue he said don't involve us this is the problem of whole palava and the brand is responsible for all this. Everyone is careless noone cares for nobody and palava brand is just a bubble and nothing else. No service no safety and no security. Management is itself a mistake. These were the words told by the security supervisor.

Complaint comments  Read comments [1]Complaint category Security Services

Lodha Group — wrong information given at the time of booking

 dhanesh0912 on Jun 2, 2018
During booking it was informed that the property is in taloja today when the address was given we came to know the property is in khoni village in taluka kalyan.

1. Poor service.

2. No site visit before booking as informed its company policy.

3. Infact the sale person can't fill company name properly in customer chq. Due to which my both chqs get wasted.

4. During the site visit the sale person on booking was not available nor he had given any detail to the person who was taking us in the site.

5. Our milano actual site...
Complaint comments  Read comments [1]Complaint category Products & Services

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