Runwal Group Complaints & Reviews

Dear Sir,

I humbly submit to you that I have registered myself as a channel partner (broker) Dhc new homes pvt.Ltd with your company for marketing and sales of your real estate inventory at RUNWAL AVENUE through your site-in-charge Mr.Avinash Choudhary and Roshan Sawant .

I identified Mrs. BHAGWATI BHISHT and Mr. MEHRAN BHISHT as prospective purchasers, followed up with them with my business partner Ms. Saylee and set up a visit to RUNWAL AVENUE on 30th Oct 2022 and closed the booking for apartment number T1/2701 on Same day after convincing alot. The purchaser has paid a token amount of Rs. 50, 000/--Closing Manager Mr.Sawant Has given quotation 1, 93, 67, 000 but Customer was not agree on which she was asking for 1, 92, 37, 000 in this case we as Channel Partners of DHC NEW HOMES PRIVATE LIMITED COMPANY Compromise 1 lakh rupees for customer so he can go ahead and transaction happen.

After I completed the booking process I was shocked to hear from Ms. Khusboo &Roshan Sawant of your company say that this booking will be treated as a lead generated by the Company team in Direct Source. as one Mr. Gaurav Singh Bhisht (21 Year Student) just visited the site on his with his group of friends just to overlook he not even had a discussion with closing team also just had a word regarding basic details and he left from site but Not even any closing person said that he is from (Direct Source)All closing team was present there, Once customer Swipe Card and paid 50, 000 That moment that MS.Khusboo started I attend this that n etc and Gaurav singh who is studying in 2nd year engineering he is a family member of Mrs. Bhagawati Bisht but he is not buyer, Even on Booking Form His name is not Mentioned.

I have enough evidence with me to show that this lead was procured by me and my team, followed up, and the sale closed by us. This can be confirmed with the client too.Client is ready to say same by self that Buyer Bhagwati Bhisht was continuously in touch With My Partner Saylee from long she convinced them to visit site as customer was visiting after 2months, Ms Saylee (CP) was with customer from 2pm -8pm in whole procedure then this deal happen.

I am bringing this to your attention, as I perceive RUNWAL GROUP as a reputed and ethical business house with good values and my complaint will be taken up in a positive manner and will be redressed fairly without bias.

We are a team of young and enthusiastic individuals who have taken up this work with commitment and high values. We place our trust in you and hope that this matter is resolved immediately and necessary directions are given to your sales/MIS team.

Thanking you for your kind attention.

Yours sincerely,

YASH SALVE
REALTOR
RERA Registered
Member of CREDAI
Member of National Realtors Association of India

We had booked a 1BHK flat in Runwal Avenue on 30th August 2022, so we swiped booking amount and gave advanced cheque as a part of the booking amount which your team were going to draft on Monday.
Then within the next week on 6th August 2022, we gave another cheque for the date 14th August 2022 as a part of fast payment which your team again drafted.
After 2 weeks around 24th August 2022, I called a team member regarding our next payment but I was informed that Runwal had revised the cost sheet.
So till 9th September 2022, we were made to wait and stop our further payment.
We were never informed about the revised cost sheet before until we tried to contact them. I want to know why this misunderstanding was created and need to know the reason for the revised cost sheet.

Dear team

Has per below mail we have done booking on 25 June & we start process & paid token same day of amt 51, 000/- token but when we reach 26 June we came to know that we had been refer by our friend Mr Sachin & there was big mistake done internally by runwal we where done wrong tagging

So you can find below email we did follow up for 1½ month to clear our issue & get sorted so we can move further booking, so we follow up on call, mail whatsapp, with Site head & all head of runwal dept that when it will get clear & sorted so we can pay rest 9% & apply for loan process

But almost many month took to sort so now there was much much delay frm runwal end & every call there was next Saturday Sunday

So now situation is that my family member got admitted at hospital i required funding of 7-8 lacs rupees to spend on medical treatment

So required my booking amount to refund so delay is not frm our end but due to emergency situation we are getting back & need to plan in future of buying house

So request runwal has good gesture kindly refund our booking amount

PFA screen shot of booking we did online payment swipe card on the spot 25 june

Kindly discuss with Mr chetan, Mr Piyush gandhi & Mr Shreyash Khare head, even my friend also follow up to clear issue

So it's now emergency situation so kindly go through below mail & refund our amount

Awaiting for reply

Regards
Vikram Rawat
[protected]

On Sat, Aug 20, 2022, 3:48 PM Megha Wagh wrote:
To: Soham Mundada • soham.[protected]@runwal.com
Chetan Chepurwar • chetan.[protected]@runwal.com
Piyush Gandhi • piyush.[protected]@runwal.com
Cc:vikram rawat • [protected]@gmail.com
sachin.[protected]@gmail.com
marita.[protected]@runwal.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Team,

We have already waited for longer period to get the confirmation from you. But having waited for almost 1 and half month just to get correct tagging done from your side, we are now hesitate to proceed further. Hence, we are taking back from the process and do not wanted to go ahead with it and also we are facing some serious medical issues at home as my Mother is hospitalised which will incurred the huge amount for her further treatment so, even if we opt for the further procedure, we would not be able to arrange it.

As it was already delayed from your side and considering our current situation, would request to reverse back the booking amount.

Early support would be highly appreciated.

Regards,
Megha Rawat

On Thu, Aug 11, 2022, 12:21 PM Soham Mundada wrote:
To:vikram rawat • [protected]@gmail.com
Chetan Chepurwar • chetan.[protected]@runwal.com
Piyush Gandhi • piyush.[protected]@runwal.com
Cc:Megha... • [protected]@gmail.com;
sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Sir,

We have received the approval for your case.

Requesting you to kindly visit the site for further proceedings.

Thanks & Regards,
Soham Mundada

From: vikram rawat
Sent: 10 August 2022 14:16
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Mr Chetan & Mr Soham

Kindly process for cancellation & return our booking amount Rs.51, 000/-

we don't want to move further due to issue with your process & very low communication as per Runwal standard not commited

Kindly send our booking amount back to us

Urgently

Regards
Vikram Rawat

On Fri, Aug 5, 2022, 1:37 PM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.

Dear Team Runwal

Has discussed with Mr chetan last week he has mention by Friday will get revert from Head office today is Friday 05 Aug still we are waiting for your reply

So now has discussed done my Mr Chetan if your audit is not still not gone through process of checking frm 25 June to 05Aug

So per has discussed return our booking amount

Kindly reply

Regards
Vikram Rawat

On Thu, Jul 28, 2022, 10:26 AM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear team runwal

Is below issue is solved or not as per referral is added or not still no revert frm your end

Also Mr Shreyas Khare mention to my Friend told that it's solved but no confirmation from your end

Or else we need to withdraw back now

Regards
Vikram

On Wed, Jul 20, 2022, 12:35 PM vikram rawat wrote:
Dear Chetan and Piyush

As per below mail still there is no revert from your side also my friend Mr Sachin has discuss with Mr Shreyas Khare on last Saturday 16 July he has spoken with Mr Piyush

Now still no reply from your end also now ur msg received that saying sent to HO for final approval, this means that before you have said to us that you have already fwd to HO with IOM

Now there something diff story your saying that now it's submitted to HO final approval

we have not even purchase flat & so many difficulty issue facing from Runwal team

Also i had personally follow with Sales person but sales person is nothing bother to reply a mail nor phone call

So if you run Loyalty program my Friend refer & we get interested & we purchase but it's your fault they put under walkin guest we have also said at reception that we had got call after my friend refer to us to we came to visit site also we gave booking token amt also

But when we got final sheet it's was not mention refer discount, from 26 June we where put on hold for further procedure

Now it's 20 July still your ans is that we have process to HO final approval.

Atleast convey a truth to customer we also work in office but we don't give bluff lie to customer that this Thursday next Thursday

Or else don't run a program called like reference benefit of 1%

Also lady Ms Marita she is not bother to atleast reply a mail she is just on mail cc just to watch mail follow up nor she convey correct msg to my friend who is following up for so long time for just reference benefit

So i mark a mail to loyalty program person
Ms Shweta
Atleast go through trailing mail & clear my problem also if can't be clear then kindly return our token booking amount back 51, 000/-

Awaiting for your reply

Regards
Vikram Rawat

On Fri, Jul 15, 2022, 3:27 PM vikram rawat wrote:

Dear Piyush

As per below mail Mr chetan has told by Thursday 14 July referral will be added still no revert frm your end so kindly let us know status today is 15 July

Awaiting for reply

Regards
Vikram Rawat

On Tue, Jul 12, 2022, 12:39 PM vikram rawat wrote:
Dear Mr Gandhi

As discussed with Mr chetan he has mention that by Thursday 14 July will get done & finalised because it's internal team of runwal to clear

So we have requesting you to clear with IOM team & Audit team & other team

All team to solve a just minor issue to just put referral code

So kindly solve our issue soon awaiting for reply by Thursday or my family has mention to cancel & request if procedure for just booking is so lenghty

Thanks
Vikram Rawat

From: Piyush Gandhi • piyush.[protected]@runwal.com
Sent: Jul 12, 2022, 11:23 AM
To: vikram rawat ; sachin.[protected]@gmail.com
Cc: Megha... ; Marita Ferrao ; Chetan Chepurwar ; Soham Mundada

Dear Mr. Rawat,

Greetings from Runwal group.

As it was discussed during your meet with our Referral and Loyalty head Mr. Chepurwar we have successfully forwarded your case to our respective Audit team for due diligence on this case (as per organization process).

We are expecting a revert from their end, post which we would be able to update you with the status, this is going to be a lengthy and time-consuming process, request your patience for us to take it ahead.

We would definitely get back to you as and when we receive any revert from our Audit team.

Warm regards,
Piyush Gandhi
Referral & Loyalty Relationship Manager.

On Tue, Jul 12, 2022, 9:37 AM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Soham Mundada
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear Chetan, piyush Marita, Soham

Runwal team

26 June we are following up still your CRM team & sales team & IOM team there is no revert from your side we called last Friday also & u promise that Friday appproval will done

Still there is no ans & no follow up frm your end nor anyone

Mr Sachin my friend has also follow up manytime still no revert on call u say u will revert today but no reply

What's is issue to just to changing tagging

Revert us today

Regards

Vikram Rawat

On Thu, Jul 7, 2022, 11:18 PM Sachin Sawant wrote:
To: Chetan Chepurwar ; Piyush Gandhi ;
Cc: Megha... ; sachin.[protected]@gmail.com; Marita Ferrao

Subject: Re: Open our mail follow up frm 26 June Wrong tagging done.
Dear Sir,

As per your communication we will get confirmation on Tuesday but still we are not getting confirmation from your side.
We request you to please check and confirm

Regards

Sachin Sawant
[protected]

On Tue, Jul 5, 2022 at 4:11 PM vikram rawat wrote:
To: Chetan Chepurwar ; Piyush Gandhi ; Marita Ferrao
Cc: Megha... ; sachin.[protected]@gmail.com

Subject: Wrong tagging done.

Dear Team runwal & Mr chetan

Awaiting for below revert is it done below process of tagging

so we can look for further procedure confirmation in system of online or we need to take back our booking amount paid
Regards
Vikram Rawat

On Mon, Jun 27, 2022, 12:27 PM Sachin Sawant wrote:

++ looping

@ Marita

Regards
Sachin Sawant..

On Sun, 26 Jun, 2022, 10:23 pm Sachin Sawant, wrote:
To: Piyush Gandhi ;
Cc: Chetan Chepurwar ; vikram rawat

Subject: Wrong tagging done.

Dear Sir,
With reference to the discussion I had with you today afternoon, My tagging has not been done by your CRM team which we got to know in today's discussion.

Please find attached documents referring to the conversation I had with the My CRM team (Mss Marita Ferro) that I have referred to the person Mr. Vikram Rawat .

Kindly look into it and process our documents as a referral from Mr. Sachin Sawant (phone no: [protected] ) to Mr Vikram Rawat (Phone no : [protected]) instead of pre-sales.

I request to process at the earliest to proceed.

Also tag with my runwal account benefit of their agreement for refer Mr Vikram Rawat

My Runwal tower details as under .

Tower no : T20 (Phase no 2)

Room no : 2105

Floor no :21

For your reference kindly find attached documents of conversation.

Regards
Sachin Sawant
[protected] / [protected]

I visited Runwal's Kanjurmarg, Mumbai site to explore the property on 7th August 2022. We were approached by the sales representatives Khushboo Vadsaria and Ahmed Khan where we were given a spot booking offer.

I paid a token amount of Rs 139290 but later due to financial constraints, we decided to cancel the booking of the flat. I later visited the Runwal Kanjurmarg sales office on 10th August 2022 to cancel the deal we talked to the sales representatives Khushboo Vadsaria and Ahmed Khan about the financial constraints however they told us to drop an email to make it official.

However, after repeated follow-ups on email, the relationship manager Babita Kapoor kept denying the refund request. As per Runwal's terms and condition the token amount if refundable of request for cancellation is made within 15 days while my request for cancellation was made within 72 hours from the booking on the flat.

Project Name: Runwal Avenue.
Booking Date: 7th August 2022
Tower NameL L
Flat Details: TL-2804
Flat Type: 2BHK
Token Amount: Rs 139290

Kindly please request you to refund the token amount.

I have taken a house from you at T-3 flat no 1001 in Runwal pinnacle. The relationship manager given to me is not even picking up my phone and not replying to e-mails. Even though I have deposited 9000000/- with you till now, if there is no response from your staff, then to whom should I appeal. If I want to take home loan while demanding my next amount, I don't get any documents from you as soon as possible. So delaying my home loan. This matter is very serious, but you should pay attention to it from your level

I, Mrs. L Tripathi, have booked a flat in your Runwal gardens in T13, Flat 2203 located at Kalyan shilphata road in November 2020. At the time of booking, I was informed as per the lucky draw, that I would receive a smartphone as a gift after registration.

The registration done in December 202o but I have not yet received the gift.
Numerous emails and phone calls have not yielded any results . Kindly look into this matter and take action at the earliest.

I had booked one bhk flat in runwal garden Dombivli in month of January at the time of booking it was said to me clearly that, there is an offer going on where booking amount is refundable so at the time of booking I gave the token amount and book my flat and later on due to some medical problem I was not financially strong so is decided to cancel it and immediately after within 1 month I cancel my flat and even I gave a confirmation to the concern team also even I have all the screenshot recording and all that the booking amount will be refunded within 90 to 120 days after waiting for such a long time I am not received any kind of refund from you guys so I just went to the CRM department so now they are telling that it has been forfeited without any intimation now they are telling that it won't be refunded so I please request you to help and please repair my token amount as it is much needed for me .

I have booked flat in Runwal Mycity in Dombivli and paying the instalments as per the stages of completion. The service of CRM Ms. Priyanka Nimkar is not satisfactory. I am not getting the money receipt in time. I have to make several follow ups and phone calls before getting the money receipts. Please look into.

Regards
Subhasis Roychowdhury

I, Veena lalwani, have booked a flat in your Runwal gardens located at Kalyan shilphata road in November 2020. At the time of booking, I was informed as per the lucky draw, that I would receive a smartphone as a gift after registration.

The registration of my new home was successfully completed in February 2021 but I have not yet received the gift. Kindly look into this matter and take action at the earliest, haven't got any concrete solution, after speaking about this to my dedicated RM.

You can contact me at [protected]. I look forward to hearing from you.

Booked runwal avenue L 1404 in the end week of April 2022. Ur marketing agents created urgency for booking. My loan case was not different. I am working with icici bank and hence we get staff housing loan at lower roi . Shl are not done basis usual credit evaluation process. I briefed all the things to ur godrej agents and marketing agents and ur executives/ manager in runwal. Godrej over promised me that my loan will be done upto 81 lacs and they do combined loan with icici and for staff loan they will give LOD. As I had only 10lacs of funding available the amt was not rounding up to 10% and was making just 7% . Still the ppl on table promised that the registration and loan will be done on self contribution on 7% amt. To my surprise first 7 days godrej didnot evaluate the documents and log the file for go no go. On various calls they logged in the file and within 7 days sent me sanction rejection mail. When asked they said it's just procedure as the request raised by me was going beyond tat. No bank/ financial institute behaves in such way. I m myself a banker and no bank will do this. I got my sanction done with icici bank and they were quick enough. Before rejection from godrej my Sanction with icici was present with me. However, as Icici is bank they have to abide to rbi rules and rbi states only 75% funding on market price. With this issue I had to go through mental trauma as I have now to pay 30 lacs and it's huge amt to be paid in 4 years. Considering all my financial status currently.. i decided to get an upgrade on tower G which is just pre launched. I got rate of 155 cr for 661 area from agent but now the upgrade is not happening smoothly. In upgrade position also RMs from Runwal are trying to make money and not giving good rate. On the other hand am getting good rate from agent. Plz resolve this issue as in my case only I m suffering and company is just not bothered to resolve the issue of false promising and mis-selling.

I had a book Flat in Runwal Garden Dombivli (E) T30 - 705, On 16 jan 2022,
i had sent a mail to Nandakishor narkar (nandkishor.[protected]@runwal.com), Hitesh Borse ('hitesh.[protected]@runwal.com'). 12 april 2022. for withdrawal of booking and refund of booking amount, but the mail was un-replied consequently after waiting for week i called up Hitesh and Nandkishor for the Deposit back they told me that he will speak to higher authorities. and was never called back for the resolution of the issue.

I regret i inform That my job has been transfer to other location,
thats why i want to cancel my Booking of the property,
i also paid the booking charges 48, 173/-

I booked 1bhk in T15 flat 2006 in runwal garden on April. During the booking Shubham sales team made big promises. After getting the loan sanction from L&T. They said that I need to make POA the bank fellow coordinated with shubham and made the POA for Bank purposes but shubham was not aware that one more POA is needed to make registration. Now Reeya and Shubham they are saying that the registration can't happen because no POA. I'm an Nre customer I work on cruise ship now I'm in Europe. When i was in india i followed up with reeya and shubham to finish all the necessary documents but they were never available and every time giving wrong information. Now they are blaming each other.
Because of their lack of professionalism i have to face the problem now I wasted my time and money behind the property.

If the Registration is not happening I want all my money invested in the property.

My name Mohammad Yaqub Sayyed number [protected]

Dear Runwal Team,

This is with respect to our booking of Flat no-1304, Tower-CL04-E2 at My City, Phase-2, Cluster-4. Please find the timelines on the background of the matter;

On 29th Jan-2022, I had dropped a mail to Customer service/Priyanka Nimkar requesting for help in the process of cancellation and refunding our advance money paid of Rs.7, 29, 433.

On 31st Jan-2022 your team has replied to us stating that there is no refund policy and entire money paid on the aforesaid flat will get forfeited.

On the same day we replied the team guiding us with the clause wherein no-refund/forfeiture money paid has been mentioned. There was no reply to the said mail.

Subsequently we followed on 6th Feb and 15th Feb, but there was no response from the team. (It is to be noted that till now we haven’t received the document we have executed with you containing the above clause or any reply from your side on this.).

Since there was no response over the mail, we tried connecting with your executive Priyanka Nimkar, to whom we informed our above reasons and requested her that in case of your no refund policy then, kindly help us with lower configuration so that we don’t loose our money. To this Ms. Priyanka had informed us that she will put up the request to her higher ups and she will get back to us depending upon the availability o[censored]nits.

Subsequently we had conversation twice/thrice on this issue wherein she informed that the configuration downgrade is still under management discussion.

On 2nd June-2022, after understanding that OC is in place, we again connected with Priyanka who informed that there is remote chance of configuration downgrade. Hence, we informed her that in the absence of configuration downgrade and your no refund policy we will like to go with the balance payment of our booking of Flat no-1304, Tower-CL04-E2 at My City, Phase-2, Cluster-4.

WE asked Ms. Priyanka on why the demand has not been raised to us, for which she informed that since she was not clear about the plan of downgrade/exit she has not raised the demand as it will attract the company a fair amount of GST. However she disclosed that we have to pay balance amount close to Rs.78.53 Lacs for the flat.

As advised by her, we dropped her a mail requesting for holding the above unit to which she was about to revert with the demand amount after discussing with her higher ups. But so far we haven’t received any mail on this.

We continuously called her from 4th June till 8th June, but she was either disconnecting our call or it was going unanswered.

However throughout this she was in connect with my registered number over the whatsapp and was sending regular group messages etc.

On 8th she replied to our call stating that the above unit has been cancelled and our amount has been forfeited. We were shocked by her response and we understood that she was waiting for some date so that she can inform us about the cancellation.

We asked her to connect us with any of our seniors to which she had informed that she will revert within a hours time but so far we haven’t got any response on this matter.

On 9th my wife Mrs. Ashwini called her and asked for arranging a meet with her higher ups for which she informed that she cannot arrange atleast in this month.

Team,
I have few questions for you

Is it ethical on your side to cancel my booking without intimating/advising me or sending me a notice.

I agree that I had raise a mail for cancellation, however in the said mail there was also a refund request also. For which you haven’t reverted me till now on the document which has this clause.

When on understanding that there is remote chance of downgradation, I have also asked for raising balance demand, you haven’t raised that as well, which means my flat has been put up for sales by your team.

We are a first time buyers with less information on these process, however buyers like us has kept high hopes on a brand like Runwal and are investing our hard earned money, which has been simply downplayed by your customer service executive.

Seeking a justified response from your team.

Regards

Balasubramanian

[protected]

T3-2108

Lot of leakages at home.. I have made almost 10 complaints about 6-7 months ago.. No resolution provided.. Terrible customer service

We booked flat at RUNWAL GARDEN in building no. 7 at the time of booking our RM told us we will get possession in may end now we came to know we are getting passession after Dec 22.
We take admission for my child in Dombivali we are staying in Ambernath whose fault is this.
Now than child will suffer bacause of your false commitment.
What is the solution.

RELATED TO FLAT BOOKING AT RUNWAL GARDENS DOMBIVALI ON 28.11.2020, TOWER25-3003

1st case - Referral Benefit of 0.7 % of Agreement value committed at the time of Flat Booking

At the time of booking Flat at Runwal Gardens Dombivali on dated 28.11.2020, sales person from Homesfy channel partner has given a promise in front of Runwal Gardens Sales manager and in written given mail that I will get 0.7 % of my agreement value after registration and 10% payment. After registration till 19 th Feb 2021 he confirmed that registration is still not updated in the MIS system whereas registration was already done on 05 Feb 2021. After that there was no response from Sales persons of Channel partner of Runwal Gardens and sales person of runwal Garden, and after ignoring so many calls and messages now they refuses to give the said benefit.
Related to that matter, follow ups were taken with Runwal Gardens RM, Sales Manager and channel partner but it feels that after sales both parties are not interested in resolving customer Query.

While flat booking only false commitments are given.

2nd case - welcome gift

Still I haven't found any correct answer on the welcome gift which was committed to be received while Flat Agreement registration. but it's more than 1.5 years gone and still waiting for the same, for which so many times discussed with RM. but i think now they also don't have an answer and just to say pending from management.

REQUEST TO PLEASE ARRANGE FOR REFUND OF REFERAL BENIFIT & ARRANGE WELCOME GIFT.

I have booked a flat at Runwal Garden dombivali. I have paid nearly 25% of agreement value as per schedule. However my sale agreement is not yet registered.
No reason is given by company.
None of the CRM is attending my calls.

I booked a flat in Runwal gardens Dombivili T1 -1703 and was mis informed about the Possesion date on 3 different occasions:
During Sales pitch was told possession will be by Aug 2022. I asked for something in writing he mentioned it will come via email and requested me to wait.
The welcome email came after 5 days and said RERA date Dec 2023 i was irritated with this wrong details and approached the site head who reassured me that i wil get possesion by Dec 2022 latest and Dec 2023 is just a 1 yr grace period RERA provides.
Next i get a email of draft agreement that said June 2024 and also said a grace period of additional 1 year will be applcable which will make it june 2025. I dont understand now which of the information is true.
The managers at sales team Swapnil Kale was least bothered to resolve my query and despite msging calling even visiting the runwal office they are not bothered to give correct information or address a customers query on priority. I have not yet registered the agreement and all i want is either a written confirmation that i will get possesion definitely by dec 2022 as initially promised or my money back of rs 990998 that i paid which is 10 percent of agreement value plus GST plus TDS not a penny less. I dont understand why people cant give clear and accurate information and such poor customer service i did not expect from Runwal

I have Booked flat in Runwal Gardens, T-30 1309, While booking it was told that we will be given the Gifts. The same will be delivered to our address within 15 days from Registration Date. Now it has been 1 Year & Still we are getting answers from our RM's that it will be provided in some days. Even when we call them then they were like, Sorry sir it took THODA TIME, we are on it & we will provide. We have putted requisition for procurement n all. At the same time there is demand for Payment these fellows keep on calling you, will mail for pending payments. This is totally ridiculous way of working & not keeping to the promises they are doing while booking.
Not at all happy with the way they are handling the customers & making false promises.

Myself owner of Flat No.T13-1302 Runwal Gardens would like to inform you that your payment team makes lots of mistakes for which we as a customer gets suffered.

This is the 2nd incident that I have received demand letter Serial No:RV21/60/50028180 on 4th march 2022 though the letter is dated 25 Feb 2022 and due date is 12 March 2022 for payment.

Bank require 10 working days for payment. Mistake is from your team. So interest should not apply on the payment.

1st incident is related to demand letter Serial No:RV20/60/50003458 dated 13.10.2020 which I haven't received and you people have agreed that's its mistake from your side. Even you don't have evidence for the same that you people have communicated the same to me. I got the demand letter in Jan 2021 that also after doing enquiry against the EMI deduction from bank.