Runwal Group Complaints & Reviews

We have booked a flat at runwal my city Dombivali on 20th August 2021 and paid a token amt of 54000/- after 3 days we decided to cancel our inventory due to financial issue because the price which we have agreed on got changed after 2 days. we got a call from runwal stating that you need to pay 1.5lakh extra for maintenance which was exceeding our budget. Then we got to know in runwal my city people are facing problems of water supply. Keeping this in mind we could not take our decision further to proceed this inventory and took a decision to cancel the flat . Now the sales team member Sushmita said amt is non refundable how is this possible under rera if a person decides to cancel their inventory within 15days then the amt is refundable. There is no personalization from their side

We had booked flat in dombvli runwal gardens. We had been told that will have to pay only 2.5 now and remaining after 6 months and the stamp duty would be bear by builder. Suddenly one day before expiry of a month from the date of booking we got CRM called stating that will have to pay remaining 2.5% in 1 day otherwise flat would be cancelled. Who can arrange 2 lakhs in a day? Why we were assigned crm one day before expiry these all are their plan.

On March 2021 our booking amount refund of Rs. 38804/- is approved by runwal gardens and they infomred us it will take some time. since last one month, their (runwal garden's) CRM person Usha & Prince giving false promises that we will get refund within 15th of July 2021, we called them on 15th they said your cheque is sent for signature it will be done by end of july. July ended and now August also ended, Usha & Prince still making excuses that cheque is sent for signature. On 29th August, 2021, we visited site and met Assistance General Manager Sudhakar. He told us that 16 cheques were sent for signing and 14 are already signed and 2 cheques are pending and will call on 30/08/21 to confirm whether our cheque is signed or not but on 30-8-21 no one called and even today[protected] no one (Usha, Prince & Sudhakar) is receiving the call.

Dear Runwal Team I wanted to know about possession date for Smart City project since I have received call from Bank for homeloan and they informed me that possession is expected in Dec 2021. Also I heard about water issues in mycity is that true. Can you please call me back or inform . My name is Mohan Sharma flat no 2003 Smart City tower no 5. Contact [protected]

I booked a flat in runwal bliss project tower E and paid 10% booking amount.The post booking team or the CRM is where i am having the worst and pathetic experince .They shared with me the agreement copy which was full of errors my flat no. was wrongly mentioned.The amount paid till date was wrongly mentioned and had a less calculation of 40K. futher alos i had to made one change in the agreement to which they said this is not possible and it is RERA approved and all.I feel the agreement copy is more of bulder friendly and protects the rights of builder. i just wanted to add the staement "Builder /Promoted is agreed to sell the flat to allotee on ownership basis'' as no where the word ownership is mentioned in their agreement.This the CRM team rejected. I wish i had a look at their agreement copy during the booking time.No the executives have not shared the correct agreement copy with me and pushing for payment of balance 60% payment orelse i will be levied penalty.They are not receiving my calls, cutting my calls saying they are in meeting their stamp duty agent is also not responsding.i feel like trapped and helpless an never thought i will have to go through experience post booking my flat.Wish Runwal CRM team would have been more professional.

We have booked a flat at Runwal Gardens by paying a token amount of Rs. 38420 pls gst on Nov 2020. As loan was not possible we asked them to refund our token amont. initially they were denying that refund is not possible but after continuous followups by phone calls and whatsapp chat and also visiting to their HO, finally on March 2021 they said refund is approved and it will take some time. since last one month, their (runwal garden's) CRM person Usha & Prince giving false promises that we will get refund within 15th of July 2021, we called them on 15th they said your cheque is sent for signature it will be done by end of july. July ended and now August is about to end, Usha & Prince still making excuses that cheque is sent for signature.

Dear sir/madam
We have visited your Runwal Garden premises on 1st August 2021. As per discussion held with Mr Mahesh divedi and Mrs Alka Goswami we have given token amount Rs 21000 rs for tower 20 flat 0701 only after the promise given twice by Mr Mahesh divedi that token amount will be refunded by him if not finalized within 10 days .
However as I am going to purchase flat in Pune and the intimation regarding cancellation and refund of token amount of the same is conveyed on 7th August 2021 i.e. within 7 days during the telephonic conversation held with the two of your employees mentioned above.
During that conversation both of them straight away denied and insisted for another visit.
Hence I have visited with my family on 14th August 2021 asking for the refund which they denied stating to send us e-mail and we will forward the same to our higher authorities and we will convey their decision to you.That's the sole reason behind sending this mail to you.
Kindly refund my token amount within 7 days and oblige me.
Yours faithfully
Mr SHRIKUMAR KODAG
shrikumar.[protected]@gmail.com
[protected]/[protected]

I want my refund 30000

Runwal made fake promises on booking flat in Runwal Avenue Kanjurmarg

Runwal Mycity Vista issue with whole runwal process for handover information flat, and still it’s not handover the flat.

CONs:

No steady relationship manger will update you anything. There is always u have to take update.
2. No pre intimation on mail
3. Unknown person will call u and ask u to take the document and without intimation ( CRM team will take opportunity to and make it as delay and ask to fine)
4. No 1 from CRM team will update u on time even you do anything write mail call or etc
5. Charges you interest without even checking the existing history.
6. Taking advantages or harassing silently
Taking all the money and even not update months

Pros: only sell I dream while booking the flat after that pathetic service with or without channel partner.

Booked flat 24 oct 2020
Registration done :18 jan 2021
NOC document handover to runwal relationship manager : 23 Jan
Registration Document or handover call to bank :10 March 2021
15 days of period where we have to transfer remaining loan Amu I.e 26March
Transfer amount 30 March

Now as per the process it should transfer 26 but not happened due to the public holiday and bank holiday on that week hence delay is there for 4 days.

CRM team without checking the system or anything asked me to paid 1.31 lakh interest ledger.

Now guys tell me where u have seen my issue about delay and how

Regards
Vinayak Vagal
[protected]
Vista city phase 1

We had bookesd the flat in Runwa Forest on 1st November 20 at 30th floor considering reduction in Stamo Duty charges. And no one from your team has discussed about the pending approvals of 30th floor. Without approvals, the flat was offered to us and booking also done. We had done all our initial payments before scheduled months. After paying stamp duty registration charges, when we asked for registration date, at that time we were informed about pending approvals. We were also given assurance about to waive 1% increase in Stamp Duty charges after December due to delay in approvals. Approvals have been received in the month of July 21 and now we are asked to pay 5% Stamp Duty charges.
Why should we pay 5% SD charges because of delay in approvals from your end?
We didnt expect such deals from reputed builders Runwal.
Still we consider paying 3% Stamp Duty charges though its not our mistake. The rest 2 % are to be waived by the Runwal.

Dear Sir/Mam,

I Anuj Sutar visited Runwal Garden project of on 1st jun, 2021, we like the project and looked for PHASE 4 1BHK of 412sqft in Tower 32- 1110 but ask for some to time to think, the RM Raisa Dalwai said they have some offer going on on which we can get benefits as free Stamp duty and registration so we need to pay amount 1% to available benefits which is refundable if think didn’t work but as we don’t have amount so they ask to pay partial amount so we paid 21000/- ( debit card axis bank) on 1st Jun, 2021 and 18600/- ( SBI Credit card) 6th Jun, 2021 as we were discussing that I am planning to change job where I can get position and package where the home loan will get sanction on future package but on current package cant possible as having some obligation as home loan and personal loan.

I receive a update that the other company don’t have a opening and can’t offer me a position and package which I am looking so I rejected there offer and going to continue with my current company with same package in which with current obligation I can’t go forward with Runwal Garden Flat process because my home loan will not get sanction for required amount so I don’t want to process further and want to cancel the process of Tower 32-1110 and refund paid amount to me as 21000/- on 1st jun, 2020 and 18600/- on 6th Jun, 2021

Shreyas khare reply on 16/06/2021 as Your cancellation request is in process, we will let you know once the payment cheque is ready.

Still no reply for amount please

My flat number is 3003 in pine tower 3 in A /wing. For carpenter y work I need permission so I m trying to contact my RM from one month but no one is picking phone even I raise my issue in runwal application on 4 July 2021.but still no response.this kind of service is giving from such a big company.i m very disappointed.as without permission I can't start my work and I m facing loss of rent from 2 month

As we purchase two flat in Runwal greens cypress flat-3104&3004 in month of November 2020 from propel Developer pvt ltd they not provide us on possession as vedio door Bell, Agglomerate marble Flooring in living room was not fitted properly, in Balcony iron Railing is Rusting they not colour &we paid six months Society maintenance charge by cheque Rs122400 to propel developers pvt Ltd Now Cypress demand to pay us maintenance charge from November 2020to April 2021 we already paid to propel Developer pvt ltd then we pay again to Cypress society so we Request to Runwal Group &propel developers pvt ltd to don't break our trust in our Business group-thanks-Lailt &Chandru thakkar

As we purchase FLat 3104 Runwal Greens Tower-5 flat-3104 &paid 6 month matainace of Runwal Greens Tower-5 Cypress flat-3104 amount Rs122400 to propel Developer pvt ltd from Nov 2020to April 2021 they not paid to Runwal Greens Tower-5 Cypress society for it Now Runwal greens Tower-5 Cypress society Demand to pay maintenance charges with interest so we Request to Propel Developer pvt ltd &Runwal Group also So don't break our trust to properl Developer pvt ltd &Runwal Group in our Business group Thanks-Chandru thakkar-[protected]

Since 2020 Sep, I have doing follow ups with Runwal Gardan Customer Care & RM team. However Its really appreciable that Runwal has selected right person at right positions who are well trained in cheating and well experienced in fooling the customer. RM are so shameless that they will never reply on email as well as they never reply your calls. Till the time of booking, you will get royal treatment by sales (cheater) team. After that you will be the nothing for them except money recovery machine.

RM Priyanka Raorane and her line manager Savita Shetty both are from the same category.

RM is so arrogant that she can do better job as a Bouncer.

Since Sep 2020, I have forwarded list of queries. However till date I haven't received any satisfied answer.

For registration these people has given contract to third party who are doing their jobs with lots of mistakes. Even email id / contact number and name also they cant type properly in agreement copy.

Pathetic RM service they have.

Booked the that in runwal my city and paid 2.80 lac towards down payment.. Waited for registration of flat for 1.5 yrs but nvr happened in pandamic lost my job hence asked them for refund but without any legal contract or any agreement they are forfeiting my whole amount

Here is my experience part 1

https://youtu.be/xFTsrCK6HMc

Part 2

https://youtu.be/XuqUhsDdxHc

I have booked in Runwal Gardens T23-1604 and I have not received my payment receipts since a year and half. Horribly handled account by Inzamam Patel, Rishi, Ingita and Sofiya. I need someone to call me and I want to cancel my investment and get my money back.

I have booked flat in Runwal Gardens(Dombivli) ph-4 on 13.06.2021. Till now I have not received any single document nor any relationship manager call about the booking. If I am paying for the booking then receipt should be sent to me on same day. I have tried to contact the sale person but she also don't have any idea when can I receive the documents. The process is very slow and I don't know why management is ignoring this.

Sales person(Anuradha Arora) assured about the lucky draw till the time of payment, after payment immediately she told that there is no lucky draw currently going on so we can not provide you that. This type of harassments are not acceptable at all. You are promoting one thing and providing something to customer, no transparency at all.

Hope you will clear this issues.

Dear Team,

It is regarding my payment O/S of 40000 which I have already paid and same I have received the payment receipt. I have sent all my payment receipt to Mrs Megha Pushilkar inspite of that why I am getting mail to clear my O/S amount. I am really upset with the service now.
Do Clear my doubt or call me on [protected]
Regards
Nitin c Banekar