[Resolved]  Safari — Manufacturing defect

Address:B 84, mandir side birlapur,distt – south 24 paraganas , state – westbengal , india
Website:www.safaribags.com

Jaihind sir, i was purchased a Duffle bag of safari on 07 Nov 17 (Under 5 years warranty). The bag has torn from chain up/down side where the company claim the additional reinforcement is given. I raised the complaint no-SR 063606 10 NOV 2020 for replacement. 10 days before I had registered the complaint But they didn't take any action. I lost trust in safari bags. This is merely a harassment to the customer. Please do the needful to get replace my bag. i am attaching images and invoice of duffle bag.
My contact number is [protected], [protected]
My address is – B 84, Mandir side, birlapur, distt – south 24 paraganas, state – westbengal, india
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Nov 19, 2020
Complaint marked as Resolved 
still now my complaint does not resolved, please resolve my complaint
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    B 84, mandir side birlapur,distt – south 24 paraganas , state – westbengal , india
    India
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