Safeexpress — Loss of valuable items from parcel

Consignment Note[protected]
Two packets of personal belongings were sent to my daughter from Kakinada to Banglore on 10.07.2020. The packets were delivered on 16.07.2020(A/N). The packets received were in properly packed condition which does not give suspicious to the receiver that some items can be stolen from the packets but after opening of the both the packets, it is found there are many valuable items including food items are missing from the packets. My daughter got married recently and some useful day to day items were sent in packets. The details of missing from 1st Packet mainly are 2 no of new Bombay dyeing double bedsheets, Spoon set, Frying pan, Makeup set purchased for marriage and from 2nd Packet are mainly food home made items of 10 varieties. The cost of lost items will be around Rs 10, 000/-.
We are using your courier service for past 5 years without any complain. But this time surprisingly I lost valuables which is really very very strange. In order to maintain your reputation, this should be investigated and necessary action should be taken to the satisfaction of customers otherwise we will loose confidence to avail your service in future. Pl recover the items from the culprits and give strict punishment under intimation to me. Pl also see whether I can be compensated for lost valuables.
Thanks

B Hari Shankar, DGM(F&A), OIL INDIA Ltd, Kakinada