Safexpress Complaints & Reviews

This time my way bill no is 92534149. It was dispatched on 23/03/21 and as on today that is 14/04/21.. i am being told that it will be delivered. As a business owner, i have lost many orders as the consignment is packaging material.
Same thing has happened in last two shipments.

I have not received my luggage since 31st march 2021 booked at Hyderabad for Bhubaneswar delivery.

Aurodeep Kamal
Bhubaneswar
92922530
My mobile no. [protected]

Waybill no[protected]
The item is received today and its damaged. Attaching the photo for your reference.
Complain no - 3OM[protected].

The item was mishandled, such a hard material broken.
After given complain too, there is no update actually no one cares seems. Bhagwan bharose raho bhai.. if item receved good u r lucky enough.

Any help in this?

I have placed order from SB Sports, Meerut, Uttar Pradesh on 6th april 2021. And the SB sports has booked Safexpress on 7th April 2021 to ship the consignment from Meerut to Aizawl, Mizoram . My consignment weight is only 10 Kgs and the charged weightby safexpress is 20 kg. The Problem is that Safexpress has charged Rs. 3529/- for such small item whose actual weight is only 10 kg. As i am from Aizawl, Mizoram i only came to know the charges...

My cooler's water Tank got broken from bottom durring Transit..Seems some heavy object fall on it..

Even after packing this Damaged Happen...
Kindly do some action. Even after paying u the entire amount such damage happened...

Regards
Sanju Nair
[protected]...

I was book my packages from guwahati to aurangabad bill no is 93915218 but a freez stand is missing when deliver that packages and iron box lockpad is also missing and broken that clips

Not functioning of Invertor which was packed in wooden box, 02 steel boxes are damaged, damaged of almirah, damaged of Madhur of vehicle, part damaged of one steel box, and one link luck. I m send through safe express on 24 jun 2020. The account clerk Mr Deepak Kumar assuring me my claim will be Ed shortly since jun 2020 but till date there is not any action taken. My ID number is 85837466.

My waybill no is 91259260. Shipment from panjim to goa availing the campus to home service. I have already paid 3163 Rs but the consignment hasnt reached and in tracker, its still noy showing out for delivery. It is taking so long....

We SRI SAI AGRITECH Sindhanur
Recived 3 Boxes out of 4 Boxes Vidw LR NO[protected]Springs of 300 qty We Recvied only 200 nos) Your Raichur Distric Branch Employes are not Responding for the issue, its pending from 11 th month they saying we will come and check but no one come

Please solve the issue of as soon as possible

INVOCIE NO : [protected]
LR NO : 89270482

PLEASE CONTACT NO : [protected]/[protected]

My Self Saurabh Gupta working in Oasis Fabrications Chhachhrauli Dist:-Yamuna Nagar we are following with your staff since 21.03.2021 and in touch with your staff regularly, today(23.03.2021) one of your staff Named as Rajiv Mehta([protected]) has spoken very rudely with me for the shipment booked at Kapurthala vide Docket No:[protected], Dated:-18.03.2021.
Your team is of service providers my request is to train or educate your staff that how to speak to their customer while doing public dealing.
Awaiting your reply for the corrective action taken to your staff Mr.Rajiv Mehta.
Our Mail Id:[protected]@gmail.com

Waybill number : 92748491

Firstly, my parcels reached on 14.03.2021 to Aizawl today is already 19.03.2021 wherein it was guaranteed that it will be delivered within 48-72hours .
Secondly, No information was given to me from Aizawl office that why there was so much delay.
Thirdly, after calling the customer care frequently no valid information was given to me. Very poor coordination among the staff, laid back attitude with no urgency.
Fourthly, finally today morning there was update in waybill tracking site that item was already delivered wherein we haven’t received any parcels plus no call from the office asking for the exact location of delivery.

Stating the world largest supply chain & logistic, this is insane.
Calling customer care doesn’t make sense, from Aizawl branch i am getting lame excuses like no driver, driver work timing is till 5pm, your contact number was missing etc etc. No apologies from the staff, very rude and pathetic customer service from Aizawl branch. I haven’t received my parcel yet even though it is showing DELIVERED in the portal.
Kindly look up to the matter highlighted above.

Dear Concern,

Docket no. 92595183 booked by us and not delivered to Noida as of now, as per local guy from Sanganer - Jaipur 302029 branch staff committed to be delivered on 12th march. I am not annoyed just due to non delivery but the way your representative Mr.Muneesh talked in rude manner was rubbish behaviour, it seems you people have earned to much business so dnt require new customers.

Pathetic behaviour and words used by him for just asking Noida Number so that we can track.

One thing hope I am not writing a complaint to waste my time. Hope you address our complaint.

Need compensation for not deliver my consignment.my Safexpress waybill number is 87435044 shipping date 4 February 2021 not yet received.

महोदय मेरी समस्या का समाधान जल्दी से जल्दी करिये.

I'm frustrated with the service. More than a month but I didn't yet received my consignment. Very bad experience.

Complaint Number: COM[protected]
I registered the complaint to Safexpress via mail on Feb 22, 2021 but haven't received any reply yet.

Subject: Items stolen/missing from boxes during shipment

Waybill No.:[protected]Indore to Aurangabad BR)

I, Harshit Kant Ujjawal (receiver of the shipment and owner of the items/things), requested the pickup of items from the IIM Indore (exact address: SR-09 gate, IIM Indore) campus on Feb 16, 2021. Mr Ram Milan Singh (an employee of Safexpress who always visits the IIM Indore campus for pickups; his contact No.: +91 [protected]) picked the materials, which the sender packed, at around 3 PM on Feb 16, 2021. The materials shipped were packed in 2 boxes (not of safexpress company's box), each of height around 3 feet. Box no. 2 (according to the waybill) was tapped by Safexpress tape and wrapped in the plastic cover, and again taped by the safexpress. However, box no. 1 was not taped by the safexpress (generally against the general convention). It does not have anything related to safexpress expect the waybill no. sticker. You can see the difference in packing by safepress between the two boxes in the image attached.

Before the shipment, I had the list of items shipped. And when I received the shipment on Feb 20, 2021, at around 7 PM, I found out that few things were missing. I cross-checked all the items with the list and found out the items missing, which have been listed below:

Items stolen/missing:

Two white coloured shirts (one formal and one casual worth around Rs 3500)
One white coloured sweater (worth Rs 3000)
Red coloured tie (worth Rs 600-700)
One trouser and a couple of t-shirts (worth Rs 4000)
A packing tape (worth Rs 50)
One Basketball (worth Rs 750-900)
Total Items worth around Rs 12000
Note: Items listed as point 1 to 4 were kept in blue coloured trolley bag kept inside box no.1, and point 5 & 6 just directly inside the box no. 1. Bills of all these items are not present.

Box no. 1, which has the problem, contained a trolley bag (of blue colour), a few basketballs and three small boxes, a badminton racquet and packing tape. Since the box was packed by myself when I was on the campus, so while packing, I put one extra packing tape inside the box no. 1.

Possible scenario: While shipment/transit, whoever has done this might have untaped box no. 1 (which was not packed by safexpress tape), brought out all the items (since trolley bag was kept the very below) opened the trolley bag, which was not locked (also I had trust on safexpress and its company's vision which the company failed to express so far) containing 50+ clothes including of every size, and the person picked few brand new clothes.

After stealing, the person took the packing tape and again sealed box no. 1 after putting the trolley bag, small packages and the rest of the basketballs inside to appear normal, and retaped with my own packing tape, which had been kept inside - that's why I didn't find the tape on receiving the shipment. Even box no. 1 seems to retaped, and it does not appear as I had packed.

Note: I have explained the possible scenario to investigate the case easily and trace the wrong-doers. I hope Safexpress has the cameras installed at every place and can cross this incident easily.

This whole incident is very unprofessional on your part, and I still can't believe that Safexpress being such a prestigious company, is doing such sort o[censored]nethical things. The shipment company has no right to open the box and then the bag (which was kept inside) and then check items and steal.

This has been so disturbing to hear, and I request you to take strict actions against the wrong-doers and also expect compensation for the same. I have expressed the monetary value of all the items stolen above. I can't believe that I paid Rs 4460 for such a cheap service of Safexpress. Hopefully, you will reply soon.

(No) Thanks.

A frustrated and unhappy customer,

Harshit Kant Ujjawal

Mobile No. +91 [protected]

महोदय आप के यहां शिकायत के बाद भी 1 मार्च को book हुआ हमारा माल (चॉकलेट) आज 10 मार्च को भी मुझे प्राप्त नहीं हुआ... खाद्य पदार्थ के नुकसान की पूरी आशंका है... आप बताइए उपभोक्ता कहा पे करय्वाही करे.

Your container number RJ 18 GB 6968
Had hit my Honda city car
And I have complained to police station
Kindly revert.

I had booked 3 parcles from erode to ludhiana e-way bill no 92083191
dated 1/3/21. i enquired online, all three parcels reached on saturday 7 p.m at ludhiana. Today morning from 9.35 am to 11.40 am i am regularily calling at mobile no [protected], but no one picked my mobile. After 5 missed calls he picked my phone and give me another no [protected], he also picked my phone once & told me that i will try to deliver your goods. but afterwards i tried 4 times but he did not picked my phone . Again i called [protected] & he again give me another no [protected] . when i called this no he refused to deliver the goods and told me that today is sunday and i will not deliver your goods.
It is quiet frustrating for me as the goods were very essential for me, thats why i have paid extra for the goods
so i please request you to do the needfull & deliver me goods today.
i am not satisfied with the company's service at all . i hadn't paid extra so that my goods would be delivered late . what type of service are you and your company is offering. if my parcels could not be delivered today its your duty to inform me about the same .
i again request you to please send the goods earliest by tomorrow's morning .
Thank you

महोदय मेरा शिपमेंट 1 मार्च को नागपुर महाराष्ट्र से लखनऊ के लिए बुकिंग किया था चॉकलेट खाद्य पदार्थ... अभी तक लखनऊ नहीं पहुचा है. अपके यहा से कोई ठीक जानकारी भी उपलब्धि नहीं हो रही है... गर्मी के कारण माल खराब हो जाएगा... इसकी जवाबदेही किसकी है...