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Safexpress Complaints & Reviews

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3.6

Updated: May 9, 2026

Complaints 1090

Resolved

724

Unresolved

366

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Safexpress reviews & complaints page 23

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I chose Sfexpress to transport my luggage from my college to Bokaro, Jhatkhand,
waybill number is : 93959885
I paid extra Rs 1500 for home delivery but so far tracking sayst that It had reached Bokaro and went undelivered twice. I did not get any call or SMS or anything regarding the delivery of my consignment.

This is pathetic from Safexpress.
Nobody is picking the call also from Customer care neither the agent whom I paid.

Please help

Aug 9, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 18, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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Address: TECHNO MAC SYSTEMS - PUNE Address: GAT NO. 74/75, JYOTIBA NAGAR, TALAWADE PUNE, INDIA, 411062

Not received the materials
We have dispatch material as on date 07/05/2021 via Safexpress

against LR No[protected] but material delivered at wrong address

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 14, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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Received my TVS Scooty from Bhiwani Haryana to Srinagar which was booked vide Bill No 90063440. Absolutely no problem regarding services. Received Scooty without any serious damage except few scratches. But I have not received the Ignition Key with my Scooty which was handed over to booking office while booking. At present I am not able to use my Scooty. Kindly do the needful for Ignition Key.

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Apologies for the inconvenience caused, kindly help us with your contact details so that we can assist you further.

Hawa723's [Complaint's author] reply, May 15, 2021

My mobile number is 9969493750 and 9159663750 (what's app) and email address is [email protected].

Safexpress Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

Thank you for sharing the information, we are working on your issue kindly allow us some time your issue will be resolved soon.

H

Hawa723

Jun 3, 2021

Kindly do the needful for Ignition Key of Scooty. It's about 25 days passed. Iam not able to use my Scooty.

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Address: Bajaj Nagar, Nagpur

My package no was 94081595. I had 9 bags in transit and out of which from one bag following things are missing
1. 2 Wallets worth 10, 000 total
2. Google smart device worth 2500

Kindly contact me and refund me the amount equivalent to the item missing.

The package was also not sealed.

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.

DiptiChoudharryy123's [Complaint's author] reply, May 16, 2021

Sure,
Concerned mail ID : [email protected]
Contact no : 7709780052

Safexpress Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

We have escalated your complaint, kindly allow us some time your issue will be resolved soon.

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Address: Kabita Electronics, Vaisakha Enclave, Bomikhal Bhubeneswar, Odisha Pin 751010

Dear Sir, I have not received the materials through safexpress and way bill no is 95077618 booked on 19th April 2021 from Ernakulam to Bhubaneswar but today 11th May 2021 ( 2 boxes ) materials not received.

Thanks & Regards
N. Ramesh Patro
[protected]

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

May 11, 2021

Updated by Nilanchal Patro Please solve the problem

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Safexpress Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

Hawa723's reply, May 15, 2021

My mobile number is 9969493750 and 9159663750( what's app). My email address is [email protected]. Kindly do the needful as soon as possible.

Safexpress Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

Thank you for sharing the details, we are escalating your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.

Safexpress Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

Kindly share the correct contact details so that we can assist you further.

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Address: Thaticherla vill&post, Giddalur Tehsil, Prakasam Dist AP, PIN 523356

Booking Date[protected]
Way bill No 92040465
Out of 8 items booked 5 items were damaged during transit
Pay Damage cost
1. Trunk box Iron big size approx cost Rs 5000/
2. Trunk box Iron big size approx cost Rs 5000/
3. Siutcase VIP 26 inch approx cost Rs 3000/
4. Bicycle partially damaged Bicycle cosr Rs 5000/
5. Sewing Machine damaged cost Rs 5000/

Please damage cost at least 20% as early as possible

Aug 8, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 11, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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Waybill no.[protected]
Date-10/05/2021

I received my trolley bag with broken handle which makes it nearly useless now

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 11, 2021

Verified Support

Apologies for the inconvenience caused, kindly share the waybill details and contact number so that we can assist you in a better way.

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Waybill Number[protected]
Delivery was supposed to take 7-8 days. But it has still not arrived at my location (Guwahati). I tracked shipment, it still shows in transit no further updates has been made.

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 10, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can escalate your concern further.

S

Sukanyapaul

May 10, 2021

Name- Sukanya Paul
Contact - [protected]
Mail- [protected]@gmail.com
Waybill number[protected]

Safexpress Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

We hope your concern is resolved.

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Address: Delhi

My courier was booked at safexpress delhi under airway bill no.: 92782779 on[protected]

Since then i have not received the courier nor there has been any update on it

It was supposed to be delivered in 2-4 days
I needed it urgently
Neither did they receive any calls nor update about the courier

Please look into the matter

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 8, 2021

Verified Support

Apologies for the inconvenience caused, kindly share the contact details again so that we can assist you in a better way.

Tabish khan1's [Complaint's author] reply, May 8, 2021

Tabish khan
62 Rose avenue lane 1 HMT srinagar, 190012
Email; [email protected]

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Sir, As per tracking consignment reach on30/4/2021 at calicut, kerala, so far not delivered till date, customer care number is not reachable, no another contact no in my hand, kindly look into the matter and do the needful at the earliest .

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

So after i was charged extra bill without informing when i opened my boxes today i saw many items of oil and other things spiiled& damaged all other items. Also my wooden table is broken. I have attached waybill and item pics for reference.Plz look into this at least

Aug 8, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 04, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time you issue will be resolved soon.

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Address: vedavakkam village, maduranthakam

I am trying to take our business consignment, which is received at local office MM nagar since 24th Apr'21. But still it is not handed over. Office persons not picking my calls, they have just msg of driver. But last 2 days driver giving wrong information to reach at our company.

I have such a bad experience of your service.

Consignment no: 93810313

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 4, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can escalate the concern further.

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Address: At POst - Shelkewadi, PO- kerewadi, Tal - Kavathe MAHANKAL, Diat Sangli

Dear Sir,
way bill no =92510106. I told that my bike and led TV were sent to bhatinda by your safe express but when I collected my luggage in bhatinda my screen of my led tv costing 45, 000 was completely broken, meanwhile I have suffered a lot However, I request you to take note of my loss and get my compensation, thank you.
Mr. Janardan Jalindar Salunkhe
Mob no - [protected]

Apr 21, 2021

Complaint marked as Resolved

1)Consignee Name - Janardan Jalindar Salunkhe 2)Email Id [email protected] 3)Contract No - 7774968000 4)Damage Item - Panasonic Led Tv Model no TH43ES480DX 5)Value of Damaged Item - 40, 000â‚¹ 6)Claim Amount - 40, 000â‚¹

Safexpress customer support has been notified about the posted complaint.

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This is to inform you that I got consignment from Dr Reddys yesterday instead of 25 cases I got only 23 cases with 2 cases short.LR no. 92915713.

Regards
Ahmad khaawar
Mob no. - [protected]
[protected]@drreddys.com

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 19, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details once again as they are not accessible to us.

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Address: Rajmahal , Mohanpur , Tripura ( West) - 799211

The front side of the door was found broken while packing on 06/04/2021 by the client name Babul Bhowmick and his contact details are -[protected] and I request a refund of the said material .

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 19, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details and waybill number again so that we can assist you in a better way.

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This time my way bill no is 92534149. It was dispatched on 23/03/21 and as on today that is 14/04/21.. i am being told that it will be delivered. As a business owner, i have lost many orders as the consignment is packaging material.
Same thing has happened in last two shipments.

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 14, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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I have not received my luggage since 31st march 2021 booked at Hyderabad for Bhubaneswar delivery.

Aurodeep Kamal
Bhubaneswar
92922530
My mobile no. [protected]

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 13, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact number as it is not visible above.

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Waybill no[protected]
The item is received today and its damaged. Attaching the photo for your reference.
Complain no - 3OM[protected].

The item was mishandled, such a hard material broken.
After given complain too, there is no update actually no one cares seems. Bhagwan bharose raho bhai.. if item receved good u r lucky enough.

Any help in this?

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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S

sanjeeb26

from Bengaluru, Karnataka

Apr 10, 2021

See the way and level of damage .. do you think safe express are professional couriers .. this was thrown from the truck while offloading or they just dump in the truck to make maximum transport.
The item is now unusable and non-repirable too

Safexpress Customer Care

from Gurgaon, Haryana

Apr 12, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details and waybill number (as it is protected here) so that we can escalate your complaint to the concerned department.

sanjeeb26's [Complaint's author] reply, Apr 12, 2021

Waybill no - 92586147
Complain no - 3OM 2021 040 4000 308.
If this is also you can not see, please check [email protected] .. from [email protected]

Safexpress Customer Care

from Gurgaon, Haryana

Apr 12, 2021

Verified Support

Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.

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Address: Aurangabad

I was book my packages from guwahati to aurangabad bill no is 93915218 but a freez stand is missing when deliver that packages and iron box lockpad is also missing and broken that clips

Aug 7, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Mar 30, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact number so that we can escalate your complaint to the concern department.

Pravin22's [Complaint's author] reply, Mar 30, 2021

7972044859

Safexpress Customer Care

from Gurgaon, Haryana

Mar 30, 2021

Verified Support

We have forwarded your complaint to the concerned department, kindly allow us some time your issue will be resolved soon.

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Address: Deheradun

Not functioning of Invertor which was packed in wooden box, 02 steel boxes are damaged, damaged of almirah, damaged of Madhur of vehicle, part damaged of one steel box, and one link luck. I m send through safe express on 24 jun 2020. The account clerk Mr Deepak Kumar assuring me my claim will be Ed shortly since jun 2020 but till date there is not any action taken. My ID number is 85837466.

Aug 18, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.

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