Safexpress Complaints & Reviews

Dear Concern,

Docket no. 92595183 booked by us and not delivered to Noida as of now, as per local guy from Sanganer - Jaipur 302029 branch staff committed to be delivered on 12th march. I am not annoyed just due to non delivery but the way your representative Mr.Muneesh talked in rude manner was rubbish behaviour, it seems you people have earned to much business so dnt require new customers.

Pathetic behaviour and words used by him for just asking Noida Number so that we can track.

One thing hope I am not writing a complaint to waste my time. Hope you address our complaint.

Need compensation for not deliver my consignment.my Safexpress waybill number is 87435044 shipping date 4 February 2021 not yet received.

महोदय मेरी समस्या का समाधान जल्दी से जल्दी करिये.

I'm frustrated with the service. More than a month but I didn't yet received my consignment. Very bad experience.

Complaint Number: COM[protected]
I registered the complaint to Safexpress via mail on Feb 22, 2021 but haven't received any reply yet.

Subject: Items stolen/missing from boxes during shipment

Waybill No.:[protected]Indore to Aurangabad BR)

I, Harshit Kant Ujjawal (receiver of the shipment and owner of the items/things), requested the pickup of items from the IIM Indore (exact address: SR-09 gate, IIM Indore) campus on Feb 16, 2021. Mr Ram Milan Singh (an employee of Safexpress who always visits the IIM Indore campus for pickups; his contact No.: +91 [protected]) picked the materials, which the sender packed, at around 3 PM on Feb 16, 2021. The materials shipped were packed in 2 boxes (not of safexpress company's box), each of height around 3 feet. Box no. 2 (according to the waybill) was tapped by Safexpress tape and wrapped in the plastic cover, and again taped by the safexpress. However, box no. 1 was not taped by the safexpress (generally against the general convention). It does not have anything related to safexpress expect the waybill no. sticker. You can see the difference in packing by safepress between the two boxes in the image attached.

Before the shipment, I had the list of items shipped. And when I received the shipment on Feb 20, 2021, at around 7 PM, I found out that few things were missing. I cross-checked all the items with the list and found out the items missing, which have been listed below:

Items stolen/missing:

Two white coloured shirts (one formal and one casual worth around Rs 3500)
One white coloured sweater (worth Rs 3000)
Red coloured tie (worth Rs 600-700)
One trouser and a couple of t-shirts (worth Rs 4000)
A packing tape (worth Rs 50)
One Basketball (worth Rs 750-900)
Total Items worth around Rs 12000
Note: Items listed as point 1 to 4 were kept in blue coloured trolley bag kept inside box no.1, and point 5 & 6 just directly inside the box no. 1. Bills of all these items are not present.

Box no. 1, which has the problem, contained a trolley bag (of blue colour), a few basketballs and three small boxes, a badminton racquet and packing tape. Since the box was packed by myself when I was on the campus, so while packing, I put one extra packing tape inside the box no. 1.

Possible scenario: While shipment/transit, whoever has done this might have untaped box no. 1 (which was not packed by safexpress tape), brought out all the items (since trolley bag was kept the very below) opened the trolley bag, which was not locked (also I had trust on safexpress and its company's vision which the company failed to express so far) containing 50+ clothes including of every size, and the person picked few brand new clothes.

After stealing, the person took the packing tape and again sealed box no. 1 after putting the trolley bag, small packages and the rest of the basketballs inside to appear normal, and retaped with my own packing tape, which had been kept inside - that's why I didn't find the tape on receiving the shipment. Even box no. 1 seems to retaped, and it does not appear as I had packed.

Note: I have explained the possible scenario to investigate the case easily and trace the wrong-doers. I hope Safexpress has the cameras installed at every place and can cross this incident easily.

This whole incident is very unprofessional on your part, and I still can't believe that Safexpress being such a prestigious company, is doing such sort o[censored]nethical things. The shipment company has no right to open the box and then the bag (which was kept inside) and then check items and steal.

This has been so disturbing to hear, and I request you to take strict actions against the wrong-doers and also expect compensation for the same. I have expressed the monetary value of all the items stolen above. I can't believe that I paid Rs 4460 for such a cheap service of Safexpress. Hopefully, you will reply soon.

(No) Thanks.

A frustrated and unhappy customer,

Harshit Kant Ujjawal

Mobile No. +91 [protected]

महोदय आप के यहां शिकायत के बाद भी 1 मार्च को book हुआ हमारा माल (चॉकलेट) आज 10 मार्च को भी मुझे प्राप्त नहीं हुआ... खाद्य पदार्थ के नुकसान की पूरी आशंका है... आप बताइए उपभोक्ता कहा पे करय्वाही करे.

Your container number RJ 18 GB 6968
Had hit my Honda city car
And I have complained to police station
Kindly revert.

I had booked 3 parcles from erode to ludhiana e-way bill no 92083191
dated 1/3/21. i enquired online, all three parcels reached on saturday 7 p.m at ludhiana. Today morning from 9.35 am to 11.40 am i am regularily calling at mobile no [protected], but no one picked my mobile. After 5 missed calls he picked my phone and give me another no [protected], he also picked my phone once & told me that i will try to deliver your goods. but afterwards i tried 4 times but he did not picked my phone . Again i called [protected] & he again give me another no [protected] . when i called this no he refused to deliver the goods and told me that today is sunday and i will not deliver your goods.
It is quiet frustrating for me as the goods were very essential for me, thats why i have paid extra for the goods
so i please request you to do the needfull & deliver me goods today.
i am not satisfied with the company's service at all . i hadn't paid extra so that my goods would be delivered late . what type of service are you and your company is offering. if my parcels could not be delivered today its your duty to inform me about the same .
i again request you to please send the goods earliest by tomorrow's morning .
Thank you

महोदय मेरा शिपमेंट 1 मार्च को नागपुर महाराष्ट्र से लखनऊ के लिए बुकिंग किया था चॉकलेट खाद्य पदार्थ... अभी तक लखनऊ नहीं पहुचा है. अपके यहा से कोई ठीक जानकारी भी उपलब्धि नहीं हो रही है... गर्मी के कारण माल खराब हो जाएगा... इसकी जवाबदेही किसकी है...

Consignment Booked At Jodhpur on 02/03/21 And Arrived Chennai On 5/03/21 Delivered On. 06/03/21. The Consignment Was Damaged And Dented Due To Poor Handling And Some Items Along With The Consignment Was Missing Due To Negligence.
The Machine Cannot Perform Due To Missing Items. Kindly Revert As Soon As Possible.
PROOF OF DELIVERY WAS NOT SIGNED BY THE PERSON INCHARGE. COMPANY SEAL WAS NOT OBTAINED ON POD FROM THE OFFICE.
REGARDS
SALEEM JAMALIA
JAYEF AND CO
CHENNAI
[protected]

I received my scooty in damaged condition. I didnt expected this service from your side. You are charging for the safety and this is what you are delivering

I have been having the most inconvenient experience with getting my packages delivered. One of them is by surface from Mumbai which was picked up on the 15th but only shipped on the 22nd and has still not reached despite multiple calls and complaints. The other is from Kolkata which was by Air and urgently required but it's been over a week and has still not been delivered. I don't understand how terrible the service is. I have paid a lot of money for both these shipments and the service has been abysmal. I will be taking legal action against Safex for the same.

Dear Sir,

LR No[protected], for this LR materials are reached at site, the delivery persons are not delivered the materials as per customer requriement and they went back with out delivery.

pls do needful

[protected]

Reference way bill no[protected]
Pl. Look in this issue,
I have talked with Barelli Safe express staff Mr Saurabh, but nothing is done.
Goods delivered on 8-2-21,
Photo of damaged goods is sent with this complaint
Two edges & both front legs are damaged
Pl. Do the needful

I have booked my household through safexpress from Jamnagar, Gujrat vide waybill number 89168764 on 18 Feb 21 and received the consignment on 23 Feb 21 at my residence H.No. 223, Gali No. 10, Hans Enclave, Gurgaon, Haryana, Pin 122001.
On opening the packing of fridge, I found that door handle was broken and door was not closing properly. Some dents were also there on door.
Items were properly packed and damage could not be seen from outside at the time of delivery.
Photos of damage item are attached here with.

Booked my materials from new delhi on 4 feb 21 and I'm very upset for delay in delivery, I need it urgent for my business. No response from the safe express customer care. Please delever my materials as soon as possible. My way bill number Is 87435044.

This is absolutely ridiculous services. The package was picked up on Tuesday 16th feb from Bangalore to mumbai delivery. And till now i have no update about my package. The contact person name Pawan is so rude and disrespectful that has been delaying saying the vehicle has breakdown from past 2 days. I need update of my pacakge else i will file a police complaint

Consignment no 2556
GSTIN: 06CPUPP0522B221

My booking id is 91350689.shipment booked on 5/2/2021 and reached destination on 17/2/2021 buy still have not received till now.

I sent 2 cartoons provided by them, from Pune to Guwahati.

My waybill is 92056466.

I don't know how they deliver the cartoons.

But when my family received the cartoons, both of them were completely cracked and teared from oit sides.

Really dissatisfied with the way they might be handling the cartoons. C'mon they aren't bags you play volleyball with.

Or else improve...

I have send material from Nagpur to Kolkata, they had ensure material safety but my entire furniture reached in broken condition. Entire furniture is useless now & safexpress has done nothing for this.