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Safexpress Complaints & Reviews

3.6
Updated: Aug 9, 2025
Complaints 1077
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721
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Safexpress reviews & complaints page 28

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V
Vipul Kumar Singh Chauhan
Oct 18, 2020
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Address: India

My waybill Number is 86953002,
I am Vipul from Patiala
My shipment started from Silchar on 3rd October and consignment reached destination {patiala} on 11th October, I don't know why they are not delivering my consignment till now and today is 18th October.

I just want to ask why should I pay u full when ur service is not up to the mark, i[censored] check back I have complaint alsmost every day starting from 13th October, but u failed to provide the service. previously the customer care use to tell me the consignment will be delivered today now they are saying they have no clue, why it is not being delivered,
If any kind of a mishappening done with my consignment, then i want my consignment charges back. If you are irresponsible to deliver the consignment on time, then why are you all taking responsibility.

After arrival, 7 days (and counting) wasted to deliver the parcel. Now i am feeling that might be my consignment has been stolen. That's why you are not delivering. If you don't want to give my consignment or something misshaping done with my consignment, I have to file a charge on you all through the consumer operations & regulations, I don't have any option.

It's so sad when u have to pick up the consignment u always be on time.
Aug 13, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2020
Safexpress Customer Care's response
Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department your issue will be resolved soon.
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    CRML
    Oct 15, 2020
    Resolved
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    Resolved

    Address: Bellary Road, Beside MYR Function Hall, Ananthapur

    87033408 fully damages so urgent claim
    +5 photos
    Dec 23, 2020
    Complaint marked as Resolved 
    they will settled 12000 but we got more loss
    Safexpress customer support has been notified about the posted complaint.
    Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department. Our representative will contact you soon.
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      Aditya K Gupta
      Oct 15, 2020
      Jul 20, 2025
      This thread was updated on Jul 20, 2025
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      Safe express not delivering my consignment, They just kept my parcel in the destination Hub.

      Address: LIG-167, Dindli Basti Road, Shere punjab chowk, Adityapur-1, Jamshedpur-831013

      My waybill Number is 86925421. Origin from Ahmadabad on 5th October and consignment reached destination {Jamshedpur} on 12th October Morning. I don't know why they are not delivering my consignment till now and today is 15th October.

      If any kind of a mishappening done with my consignment, then i want my consignment charges back. If you are irresponsible to deliver the consignment on time, then why are you all taking responsibility....
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      Indal Goshwami
      Oct 14, 2020
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      Address: Chandkheda, Ahmedabad

      Sir
      +1 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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        M
        MAYANK FEFAR
        from Powai, Maharashtra
        Oct 14, 2020
        Resolved
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        Pod copy & late delivery

        Address: SAVSAR PLOT 15/16, AYODHYAPURI MAIN ROAD , MORBI

        This type of problem generally and most of the time only occurs when the materials are booked through Safe Express.

        And the Delivery Period which should be around 5-6 days as per the normal norms are never been followed by Safe Express delivery system.

        They never bring Duplicate Docket with them and they take away the same immediately on delivery and never give us time to tally the materials....
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        A
        Ahamed Safi
        Oct 14, 2020
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        We are Basheer Traders from Madurai we have a consignment from Mumbai, the way bill no is 88817956 the consignment is delivered in Salem HUB on 11.10.2020. Today date is 14.10.2020 still now they are not delivering the product.
        Aug 7, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, your issue will be resolved soon.
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          A
          Arakon
          Oct 13, 2020
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          Waybill no: 88405441

          It has been 6 days since the parcel arrived in destination warehouse. But I am yet to receive the package. Everyday the call center people give the same excuse that "it will be delivered today". I have to wait for atleast 30 mins whenever I call their call center. And they never callback or respond to emails. Nowhere to register complaint also.

          Please deliver the package immediately. It has been 2 weeks since the items were picked up.
          For the rates you charge, the service is pathetic.
          Safexpress customer support has been notified about the posted complaint.
          Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
          Arakon's [Complaint's author] reply, Oct 13, 2020
          Waybill no: 88405441
          Contact No. 7795328020
          Safexpress Customer Care's response, Oct 13, 2020
          Verified Support
          Thank you for sharing the details, we have escalated your complaint to the concerned department your issue will be resolved soon.
          Received the parcel yesterday
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            V
            Venkatbrr
            Oct 12, 2020
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            Resolved

            My shipment is booked on 9th oct. Still, it is in same place. Please send it ASAP. Waybill number 88481890.
            Aug 7, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
            Venkatbrr's [Complaint's author] reply, Oct 13, 2020
            My contact number 9043629614
            Safexpress Customer Care's response, Oct 13, 2020
            Verified Support
            Thank you for sharing the details, we have forwarded your complaint to the concerned department. Our representative will contact you soon.
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              S
              sainikmoversncr Packers
              Oct 10, 2020
              Resolved
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              Resolved

              Address: Delhi/ mumbai

              I have booked my clients house hold goods in safexpress approximately 10 times but something 6 to 7 times heavy damaged all goods like tv. Water purifier, bike, sofa bad, kitchen items and 2 time lost something like water bottles, water tharmus. Your service is very bad . Customer lost of items and broken full damaged not useful any thing and some things are not repairable like tv and water purifier. Around 1.5 lakh lost money. Client filing very bad. Your company not taken any responsibility. Every one saying kuch nahi hoga.just submit 10% images only. If we are giving you buisness so I think we are doing wrong. I will share this all things social media. I am requesting you kindly check and reply me earlier.
              My contact no [protected]/[protected]
              +8 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Oct 10, 2020
              Updated by sainikmoversncr Packers
              E way bill no 88206503
              Oct 10, 2020
              Updated by sainikmoversncr Packers
              E way bill no 88206503
              Oct 10, 2020
              Updated by sainikmoversncr Packers
              E way bill no 88206501
              Verified Support
              Oct 14, 2020
              Safexpress Customer Care's response
              We apologize for the inconvenience caused, we have forwarded your complaint to the concerned department our representative will contact you soon.
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                R
                Rahul Prasad Badgujar
                Oct 10, 2020
                Resolved
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                Address: Gurgaon

                Dear Sir/Madam,
                I am Rahul Prasad from sohna distt Gurgaon (122103)
                Recently billity no 88144510.
                Delivery person not deliver on my giving address . In place they deliver near by shop. Shop person is unresponsible and untrusted .delivery person not even call me on deliver time . I have to conferm every time . I dont know how he manage sign
                So i request you only to deliver my parcels on my mention address in hand my person or me, on delivery time if they have confusion then they can call me
                Thanks
                Aug 7, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department, our representative will contact you soon.
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                  R
                  Rahul Prasad Badgujar
                  Oct 10, 2020
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                  Address: Gurgaon

                  Abc
                  Safexpress customer support has been notified about the posted complaint.
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                    G
                    Gafoor Ali
                    Oct 8, 2020
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                    Resolved

                    Address: vpo-dahar panipat

                    Dear sir
                    I would like inform to you about that redely mesbehave by window person mr. Balram ji panipat branch mobile no.-[protected]
                    We talking sending 2600 kg yarn sending for rajasthan but he is not positive response proper way and also not clearing language also.
                    Please look into matter
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Apologies for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
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                      P
                      peeyush_1234
                      Oct 8, 2020
                      Resolved
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                      Resolved

                      Address: SafeExpress Hyderabad, Head office new delhi

                      I shipped two packages (Suite cases) on 03/10/2020. Till data it is still showing in-transit and has not even left shipped location hyderabad. Raise a case with safe express customer care but did not get any clear timelines or resolution. Package is still showing in in-transit. Trying multiple times to reach customer care but it does not connect. Wait time is so long and the moment it reaches to number 1 it disconnects saying come later everyone is busy. Not having clear sight what's happening with my packages. Tried to reach hyderabad office of safe express but now they do not receive my phone.
                      Waybill: 85867166
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 09, 2020
                      Safexpress Customer Care's response
                      Apologies for the inconvenience caused, we have forwarded your complaint to the concerned department. Your issue will be resolved shortly.
                      Thanks. Will wait.
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                        A
                        ABHAY MOTE
                        Oct 7, 2020
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                        Resolved

                        Address: VITHAIPURAM KALLAMB ROAD KAIJ TALUKA-KAIJ DISTRICT BEED

                        Respected sir/madam

                        My waybill no. Is 87607016
                        My parcel was out for delivery on 05/10/2020, but yet that parcel is not reached to me
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        I also contacted safexpress representative, "Mr. Jatin Zha" he provided me drivers contact number but that mobile number is switched off. Then i also tried to call back Mr. Lalit Zha but he didn't received my phone call.
                        We apologize for the inconvenience caused, we are escalating your complaint to the concerned department, your issue will be resolved shortly.
                        ABHAY MOTE's [Complaint's author] reply, Oct 8, 2020
                        My complaint has been resolved as i received my package today.

                        Thank you.
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                          R
                          Raja21
                          Oct 5, 2020
                          Resolved
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                          Resolved

                          My way ill no 87135600 and luggage arrived at guntur on 29 sep 2020 but same not received so far ie 05 Oct 2020
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Apologies for the inconvenience caused, please share your contact details so that we can assist you in a better way.
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                            V
                            vedavignanapvtltd
                            Sep 29, 2020
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                            Resolved

                            Didn't deliver the product. The driver spoke very rudely it hurted my feelings. Never in my life i use safexpress again. Please first teach your saff how to speak.
                            Thank you
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            We are sincerely apologetic for the inconvenience caused, please share your contact details and waybill number so that we can assist you in a better way.
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                              L
                              lalito4o
                              Sep 29, 2020
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                              Resolved

                              Address: Safexpress Pvt Ltd, NH 8, Mahipalpur Extension, New Delhi - 110 037, India

                              Hi,

                              my booking date was[protected], and that was appointment shipment and an appointment was on[protected], all things are pre clear to Jaipur team, but they failed to delivered and I take re-appointment on[protected] and they are failed to deliver the goods, now they are not given the proper response to me, trying many time to there customer care number but that was not getting connected with any of customer support

                              kindly help
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 29, 2020
                              Safexpress Customer Care's response
                              Apologies for the inconvenience caused, please share your contact details so that we can arrange a call for you.
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                                D
                                Deepa saroy
                                Sep 29, 2020
                                Resolved
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                                Resolved

                                Parcel booked from yamunanagar to bangalore
                                Bed received in totally damaged condition
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Apologies for the inconvenience caused to you, please share your waybill number and contact details so that we can assist you in a better way.
                                Deepa saroy's [Complaint's author] reply, Sep 29, 2020
                                Way bill no-86875485
                                Contact no 9035977019
                                Kindly do needful
                                Thank you for your support, we have escalated your complaint to the concerned department. Please allow us some time our representative will contact you soon.
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                                  D
                                  Durgesharma
                                  Sep 28, 2020
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                                  Resolved

                                  Complete shup not received, 1 box missing out of 4 item
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  We are sorry for your loss, please share your contact details and waybill number so that we can assist you in a better way.
                                  Durgesharma's [Complaint's author] reply, Sep 29, 2020
                                  Waybill:- 86865811
                                  Contact no:- 7771010909
                                  Safexpress Customer Care's response, Sep 29, 2020
                                  Verified Support
                                  Thank you for sharing the details, we have escalated your complaint to the concerned department, your issue will be resolved soon.
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                                    S
                                    Satya Sai Gudla
                                    Sep 27, 2020
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                                    Resolved

                                    Hello,
                                    This is my awb number :87437022, 45 days happened still i didn't recieved my parcels yet. Who will bare the loss. Worst logistic service in world is safexpress i will suggest this to all my friends.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    We are sorry for the delay, we have escalated your complaint to the concerned department. Please allow us tome time your issue will be resolved shortly.
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