Safexpress Complaints & Reviews

My bike tail light has been broken during courior.my waybill no is[protected]

Dear Sir,

Breaking of items in the consignment: Waybill#:[protected]
I have sent my luggage through Safexpress from Kharagpur (West Bengal) on 8.07.2023 to Hyderabad (received on 15.07.2023). The consignment got delayed for two days, and the boxes were mishandled. My household items got fully damaged-
1) Washing Machine
2)Fragile Kitchen items (Induction Cooktop- totally damaged, Plates- all damaged, Bowls and spoons- totally damaged)
3)Books and Tubs (Damaged)

I am attaching the relevant pictures showing how they mishandled Washing Machine, and the box was removed while unloading the items. Please inform me about the insurance claim for such items immediately.

Regards,

Call received from mobile No. [protected] as representative of safexpress to refund of earlier complaint. I have not shared my mobile number as well as matter of complaint but person on the above mobile got all information of my complaint and from source of safexpress and tried to tap me on online fraud with me. He also provided one coupon code and OTP to process refund through Yono cash. But he will trapping me to false transaction. Safexpress may be assured to be secured about information and complaint.

Steel box and inside goods are damaged when delivered. Cost of damage is Approximate Rs 15000

Steel box and inside goods are damaged against way bill No[protected]. Please refund cost damage as I opted insurance on my bill. Cost of damage is Approximate Rs. 15000/-.

I have sent my lagege through safexpress.
But my expenses thing was broke. during transportation. Your company name includes word safe. and my experience is very bad with yor service. Please so needfull to solve my problem.

No movement in last 4 days. Please arrange the delivery
Raj Traders, Buxar -Ara Main Raod, Ahirauli More Buxar Bihar, 802116, Pin Code=802116 Mobile no.-Santosh Pandey-[protected]

Please arrange the delivery

AGARWAL PIPES AND FITTINGS
Plot no. AB/36, Street no. 89, Premises no. 07-0074, Newtown, Kolkata, P.S – Newtown, Ward No. 38, Behind DLF Rajarhat - 700156
Contact - RAGHAV GOENKA – [protected],

Subject: Urgent: Compensation for Delayed Delivery (Waybill No.[protected] and Financial Loss Incurred

Dear Safexpress Customer Service,

I am writing to express my deep dissatisfaction regarding the severe delay in the delivery of a courier with Waybill No.[protected], dispatched by Jyoti CNC from Rajkot to Parekh Wirecut in Udhana. Despite being dispatched on 2nd July, we only received the package on 7th July, causing significant financial loss amounting to ₹50, 000.

This delayed delivery has had a direct impact on our business operations, leading to substantial financial setbacks. As a result, we insist on immediate compensation for the incurred loss of ₹50, 000. It is only fair that Safexpress takes responsibility for the consequences of this delay.

Furthermore, it is concerning to note that despite the prolonged delay, the courier company was uncooperative in delivering the parcel on the 7th of July. Consequently, we were forced to personally collect the package from your facility. This is highly disappointing and unacceptable given the circumstances.

We expect a thorough investigation into the cause of this delay and a clear explanation of the actions taken to rectify the situation. We demand prompt and appropriate action to address this matter, including the reimbursement of the financial loss we have suffered.

Failure to provide a satisfactory resolution within a reasonable timeframe will leave us with no choice but to escalate this matter and explore legal options to recover the incurred losses.

We trust that Safexpress will prioritize this issue and demonstrate a commitment to customer satisfaction. We await your immediate response and a swift resolution.

Yours sincerely,

[Your Name]
[Your Contact Information]

Kisan Tractors
Address:-Beside IDFC Bank Raigarh Road Pathalgaon Dist-Jashpur(CG) 496118
Owner Name:-Pankaj Gupta
Contact. No:- [protected]

DONI PAINTS
D.No. 4/580/16 M.S.M complex, Pudhukottai, Tuticorin, Tamilnadu-628103
Contact number – [protected] Hariharan A
27th June Booking and the distance is not more than 300 km

My order with waybill no[protected] has not yet been delivered at the concerned address. When I tried to track the same it shows waybill undelivered. Please look into the matter as soon as possible and try to resolve it.Kindly request you to contact the receivers phone number or email and deliver the order quickly. My order was booked from Agartala and supposed to be delivered in Bangalore.

Dear Concern,

Waybill number[protected]

Consignee name- Praveen Kumar Patkar

Email - [protected]@gmail.com

Contact details : [protected]

List of damaged items 3 Item

Value of damaged items- 15, 600/-

Claim Amount - 15, 600/-

We have shipped our bikes from Leh to Hyderabad through Safe Express Logistics where we have paid the total amount in advance and also for packing 1500 extra .Mr Raju from Safe express leh Ladakh office took that extra amount for this worst package.


I told your guy about the packing to do at spot but due to non availability of labour its not done properly and by the time it reached Hyderabad to my address it's just a single layer of foam sheet which is useless .

Overall we have seen all our 7 bikes got damaged in this transit.

Damages -:

1. Petrol Tank got huge 2 dents and I need to replace it and many scratches.

2. Front side LED indicator is completely broken need to replace with entire new indicators .

3.Tailgate of the bike is totally damaged.

4 . Number plate.

5.Number plate LED light.

Kindly take up this issue on priority and resolve it at the earliest.

Thanks you

Best Regards

Praveen Kumar Patkar

Hi team.

a lot of days passed and still not delivered.SUPER TRANSPORT PVT LTD., (Lube Division)
Antony Tower, LFC Road, Near LFC Church, North Kaloor, Kochi 682017,
Mobile No. [protected]

I'm Pradeep Kumar P, my Way Bill No is[protected]. My new bed is Brocken (worth Rs 17000, ).I incurred a loss of Rs.17000.I got back.I humbly request you to refund the remaining Rs 7000 that I have lost.

The delivery person was rude and refused to carry the lagguage to the door step even on request. Lack of professional attitude. Picked a fight for no reason for not picking up the call for 5 min and threatened.
Way bill no.[protected]

Missing box still not received

Charged for 30 kg boxes while the boxes are of 20 kg size and even lesser.

I am very unhappy with safexpress service and customer service of safexpress.It has been more than one month and my parcel is not delivered. Even it's customer service is Not able to answer me.
Online tracking shows my parcel is in Jammu for more than 25 days
No update.
I'm facing a lot inconvenience due to this.
Very bad service.

Consignemnt details:-
INV NO : C/23-24/119 TO 120*
Transport: SAFEXPRESS
Waybill/LR/Docket No:[protected]
Weight: 35.560+39.000KGS
Date: 02/05/2023
No of Parcel: 2
Booking type: PAID
My consignment was arrived to our local safexpress depot on 06.05.2023 but the office had not process for delivery untill i contacted today request them thrice telephonically then they said that the consignment will reach my office today. Why it is so delayed in delivery in local level?