Safexpress — Broken boxes

I would say the most pathetic service i had ever encounter, after waiting for almost a month they delivered in a very bad shape, the boxes are torn apart, on the top of that they ask me to pick up the boxes at Imphal wherein i paid them charges from Delhi to Churachandpur including GST, after several conversations they came and delivered with broken boxes, and asking me to tip him(Ayub khan as per the number he used), OMG pathetic