[Resolved]  Safexpress — claim for damaged delivered consignment #59884898

Address:

Srinagar, Jammu and Kashmir, 190001

I am a resident of the above mentioned address and received a consignment from Srinagar, Kashmir yesterday bearing the consignment number 59884898 through your Safe Express.
However, I wish to inform you that the consignment which is a walnut study table and chair was received in a broken and damaged condition. The consignment was opened in front of your delivery staff and he is also a witness to this. Ignorance from our side and also by your delivery staff has led to non- reporting of this in the POD.
Thorough this I wish bring the matter to your notice and request you to raise a complaint in this regard and initiate the process for a full refund towards the product and also reimburse the money spent on the transport through safe Express. The cost of the furniture is Rs 30, 000/-
Have enclosed photographs of the broken furniture and also the consignment booking copy for your reference. I feel the need to mention here that I am surprised by the handling and delivery of this product and the end result. Had you executed some care and caution, this ordeal could have been avoided.
Kindly do the needful ASAP and initiate a full refund towards the above mentioned product, else I will be forced to take the matter to consumer forum for pursuance