[Resolved] Safexpress — complaint for pickup

Vasundhara Narang

from Noida, Uttar Pradesh

Address:

122011

Hi, my pickup request number is req[protected]. I had requested for a pickup of my order for 28th april, saturday at 11 am.
I called the helpline number thrice, but did not receive any information regarding my pickup till 4:00 pm.
Finally the customer care person told me that my pick would happen now on monday, because vehicle was not working.
It is so disappointing because you expect your customer to wait for you all day long, without any clarity when exactly their pickup will happen.
I already had aligned other activities for monday, which unfortunately i have to cancel now, due to negligence of the team, and nobody even cares to inform you.
Safexpress expects me to sit at my home and wait for 3 days for a pick up? Don’t i have other responsibilities to take care of?
How much pain would it take to inform the customer beforehand? And why do you even ask the customer for a pick up date and time when you are not going to pick up at that time.
Worst experience ever. Such a horrible bloody waste of my time and money.

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Jun 14, 2018

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are forwarding your complaint to the concerned department. Our representative will get back to you shortly.

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Comments

Vasundhara Narang

from Noida, Uttar Pradesh

On Monday morning I was notified that the pickup person will reach my place at about 1 PM, which was then delayed till 2 PM. I tried multiple times to reach your support desk, but finally the pickup person came at 4 PM, that too with incomplete boxes. The other boxes were even torn and not in a good condition. My father specially had come for helping me out, and waited till 3:45 PM and finally left because he had a flight to catch. How embarrassing and frustrating that is on a personal level.
This is by far, the worst way I have been treated as a customer.
I was notified that I can give extra 10 Kg luggage at an extra price of Rs.100, which your executive refused to take because according to policies the dimension is taken as higher measuring quantity, which the customer support never informed me about.
In the end of this frustating experience, the pickup person made me talk to his senior, who by far is the most ignorant person I’ve ever come across. Not only he was unapologetic about how harrased I have been as a customer, he was over the top rude to me.
I ended up not only mentally exhausted but safexpress made me cry.
I am surely going to escalate this matter on social media platforms, because people should be right back aware of this experience and prepare accordingly. I’m so disheartened and tired, and agitated as a customer, who has paid hard earned money on such a horrendous service.
I would never mysel[censored]se, and never recommend Safexpress service to anybody.