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Safexpress — Complaint regarding delay In delivery of my luggage

Address:Ashwani.k. Rohit, Geologist, Geological Survey of India Northeastern Region Lumbatngen, Rynjah Behind Rynjah Police Station Shillong. Pin 793006

Sir/Ma'am,
I want to say that I send my luggage from Hyderabad to SHILLONG, by safe express having way bill no. 98438047. On 8th October and your agent said that it will reach in 1 week to my destination place ie Shillong. But now I am tracking my order on 18th October and it is still showing status that the luggage is still in Hyderabad. When I called the agent on 16 at Hyderabad, he is continuously saying that it will reach Shillong tomorrow. Then again I called on 17 he again said that he doesn't have any updates but it will reach by tomorrow, again when I called today on 18th he said it will take another 2 days. I think he is just making fool out of me. I just want to say that there are some important government documents in that which I need urgently by 19 October. Please take it seriously as I am in urgent need of those documents and try to give me updates regarding my luggage. And send it by tomorrow anyhow.
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Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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Ashwani k Rohit's [Complaint's author] reply, Oct 22, 2021
As per your reply on my complaint, you said that my consignment will be shipped quickly on urgent request. But today on Tracking through my way bill no. 98438047, it is still in Hyderabad and not yet shipped from there. This is something reat ridiculous from safe express, you are not trust worthy at all. I am going to do an FIR, moreover I will make sure that none of any employee from my organisation should ship anything from safe express in future.
Take it seriously, just send my luggage by any means till Sunday to Shillong, otherwise I am going to take strict action mind it.
We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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