[Resolved]  Safexpress — Consignment not received

Hello,
I had used your service to courier my belongings from college to my home. There was 3 cartons and 1 suitcase that i was supposed to receive. I received my cartons but someone else's suitcase. Your representative told me he would get the suitcase exchanged immediately. But there has been absolutely nothing done from your side. Neither have you been picking up my calls, nor calling me back nor is this representative of your picking up my calls/ replying to my messages. My waybill number is 81131738