[Resolved]  Safexpress — consignment received damaged : waybill no[protected]

Today i have received my consignment (Waybill no[protected] which is apache rtr 160 motorbike from chittorgarh to patna.

It is sad to find that bike got damaged which is listed below:
1. Scratches on petrol tank and silencer (Exhaust) pipe.
2. Double stand of vehicle is completely bend and damaged. (Major damage) and needs to be replaced. This is mainly because of bad handling of vehicle while loading and unloading which could have been prevented.

Damage value is approx.- rs 3000... (As vehicle stand only costs rs 2000.)

Damage parts photos along with lr receipt is attached herewith.

Expecting safexpress team to acknowledge that damage occurred due to manpower mishandling and please provide the compensation of damage amount so that further repairs can be done.

Please let me know if any additional information is required.

Expecting to hear from you soon..

Regards,
Shivam kumar
[protected]
+15 photos
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Mar 20, 2021
Complaint marked as Resolved 
Resolved by safexpress
Safexpress customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2020
Safexpress Customer Care's response
Apologies for the inconvenience caused. Please share your contact details so that we can escalate it to the concerned department.
Sep 07, 2020
Updated by shivam rungta
Email - [protected]@gmail.com
Ph- [protected]
Verified Support
Sep 16, 2020
Safexpress Customer Care's response
Our representative must have reached out to you, we hope that your concern is resolved now.
Sep 16, 2020
Updated by shivam rungta
I did had a call with the representative but concern not resolved yet .
Pls look into.
Verified Support
Sep 19, 2020
Safexpress Customer Care's response
We are escalating your complaint to the concerned department, our representative will call you soon.
Mar 22, 2021
Updated by shivam rungta
Resolved by safexpress. Thanks
Complaint comments 

Comments

I did had a call with the representative but concern not resolved yet .
Pls look into.

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