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safexpress.com
3.6
Updated: Sep 29, 2025
Complaints 1079
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722
Unresolved
357
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9
999 Aisha Zehba
Sep 5, 2020
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A gold ring worth more than 20, 000 rupees which was put in a sachet and put in a small box have been lost (the small box arrived without sachet and ring) when packed on[protected] from Delhi and reached on[protected].
waybill no. 86865348
This is intentional and the trust with the safexpress is now lost. Proper compensation has to be given.
Aug 6, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
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Apologies for the inconvenience caused, please share your contact details so that we can arrange a call for you
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Our representatives tried reaching out to you, but no response received, please share your updated contact number so that we can connect with you.
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    S
    shivam rungta
    Sep 5, 2020
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    consignment received damaged : waybill no - 87045272

    Today i have received my consignment (Waybill no[protected] which is apache rtr 160 motorbike from chittorgarh to patna.

    It is sad to find that bike got damaged which is listed below:
    1. Scratches on petrol tank and silencer (Exhaust) pipe.
    2. Double stand of vehicle is completely bend and damaged. (Major damage) and needs to be replaced. This is mainly because of bad handling of vehicle while loading and unloading...
    +15 photos
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    Dns Diental mart
    Sep 4, 2020
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    The shipment with tracking number 81812205 was booked from delhi to kohima. The items was damaged in transit. The shipment was not handled properly by the carrier. This has adversely impacted our reputation alongwith financial damages. The doctor has sent us the photo of the damaged piece.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
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    Apologies for the inconvenience caused, please share your contact details so that our representatives can reach out to you and take further action.
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      D
      Divu2109
      Sep 4, 2020
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      Waybill no[protected]: delivery from noida to khatauli. The parcel was booked on 24th august and it reached muzaffarnagar safexpress office on 27th aug. Muzaffarnagar to khatauli is only 25km. It was out for delivery on 30th august and i received a call from delivery agent on 31st august saying that the parcel is very small he won't ship it that time (I don't know the reason). The logistics company takes extra charges for delivery from office to destination, so this kind of response from delivery agent is not acceptable. Ithe parcel is in muzaffarnagar for more than 1 week. What is taking so long to deliver parcel to a distance of 25km? These days have been very inconvenient due to bad service of safexpress. Hope to get my parcel as soon as possible.
      Sep 9, 2020
      Complaint marked as Resolved 
      They called and messaged the next day itself.
      Safexpress customer support has been notified about the posted complaint.
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      Waybill no.86418577
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      Apologies for the inconvenience caused, please share your contact details so that we can arrange a call.
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        S
        Shyam erukulla
        Sep 2, 2020
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        Address: Khamam

        My name is shyam sunder, I have made a delivery of my luggage from pujab to telangana with help of my fiend and to reach my town I need to pay 1500 as safe extension and I have agreed and paid my luggage reached to khammam on 27/8/20 to reach my town madhira, it will just take only a hour but till this date i.e. 2/9/20 I still haven't got my luggage and customer care people also not responding for this if this happens a day I will surely complaint a case against the branch and safe express company
        Aug 13, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Sep 03, 2020
        Safexpress Customer Care's response         Please accept our sincere apologies. Request you to share your contact number and waybill number to arrange assistance. Thank you!
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          A
          Azad Akther
          Sep 2, 2020
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          Address: GNB ROAD, guwahati ASSAM

          Goods has been booked from solam h.P. For guwahati, assam
          cn no-8796002 dt 10/8/2020.
          Goods reached guwahati on 28/08/20 but same is not delivere
          and your contact phone number [protected] is not responding.
          Said consingment have life saving medicine.
          Please take urgent action.
          Aug 6, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
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          Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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            V
            Varanasi Anabond Ltd
            Sep 1, 2020
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            Address: Anabond Limited Chennai

            Dear sir,
            This is to inform you that material has reached via docket no.84070231 on dated 25.08.2020 and we have mailed to with attachment ofbhel sip and dft invoice to [protected]@safexpress.com mr. Sandeep drivedi has not given his interest to delevery the material at bhel gate while we have give all nessaary documents being supply. One think i want to tell you bhel charging penalty daily at 0.5, % please tell me who take responsibility of penalty.

            I humble request you sir kindly tell sandeep drivedi insure the supply otherwise we not book any material in safexpress.
            Aug 6, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
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            Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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              D
              damansingh361
              Aug 29, 2020
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              Address: Rangapahar mil Station, Dimapur

              1. I shipped my vehicle and luggage through your courier service id 85352475 which included royal enfield bullet and two steel boxes.
              2. There is damage to both the steel boxes, many dent are there and hinges of box is also broken.
              3. There is major dent on fuel tank of bike, rear left indicator is broken, bike handle is bent, scratches on front mudguard, side stand is bent.
              4 there is major mishandling from your side and i had a bad experience o[censored]sing your courier service.
              5. I am attaching the images of damage done.
              6. I want compensation of the damage done and please take necessary action regarding the concerned team.
              +11 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Aug 30, 2020
              Safexpress Customer Care's response               We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                C
                chaitanya001
                Aug 29, 2020
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                I sent a courier with safe express Waybill No:84315812 on 18-08-20, it has reached destination on 21-8-20 but still today ie.[protected], Item is not received at customer end. Please resolve the issue
                Aug 13, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Aug 30, 2020
                Safexpress Customer Care's response                 We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                  M
                  Mangpi Samte
                  Aug 27, 2020
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                  Address: Guwahati Assam

                  My consignment was ship from barpeta to imphal on 24/07/20 and it is in transit for 34 days now, what is wrong with you safexpress
                  +1 photos
                  Safexpress customer support has been notified about the posted complaint.
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                  Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon. Thank you!
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                    S
                    swatijadhav
                    Aug 25, 2020
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                    Resolved

                    Address: HOUSE NO.8, SARA GAURAV COLONY, OSMANABAD ROAD, TULJAPUR

                    The courier service provided by you was not up to the mark as the part of the product was damaged while transporting from source to destination, also the service was late by 3-4 days as informed at the time of purchase, please find the attached file of the damaged product. also it affected the product finishing.
                    +2 photos
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
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                    Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
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                      T
                      Tulsibhai Gajra
                      Aug 24, 2020
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                      Address: GAJRA ENTERPRISE LLP, VALSAD, GUJARAT

                      I am totally dispointed for poor service and poor answer.Sender book a consignment bodi pin code-625533 date[protected]. Today date[protected] but i cant track online and costomer care representive was not answer me that where is my consignment. I pay full payment of this consignment. What i am do i dont khow. Where is my consignment please find all detail and call me on this number-[protected]. Gajra enterprise llp valsad gujarat
                      +1 photos
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 25, 2020
                      Safexpress Customer Care's response                       We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                        V
                        Vinaya Jhangiani
                        Aug 23, 2020
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                        Resolved

                        I had made a pick up request for 24th August and I’ve been following up with them everyday regarding the delivery of the boxes. One day the excuse was the monsoon, the next day it was ganesh. He committed that the boxes will be delivered by 23rd August but his phone is now switched off.

                        I’ve used multiple logistic suppliers and hands down SafeExpress has the worst service. The board line and raising a complaint is absolutely useless.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
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                        Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
                        Reply
                        Apologies for the inconvenience caused to you. To escalate your complaint, please share your pick up request
                        number and contact number. Our representative will get back to you soon. Thank you!
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                          C
                          Chaitanya96
                          Aug 23, 2020
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                          Resolved

                          I have booked safexpress pickup, your people came on 22nd august 2020 to pickup my stuff, they gave me a receipt after payment with waybill number 86571419. I’m checking mat waybill number status since 21st aug evening and it been complete one day and it still shows waybill no not found.
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
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                          Apologies, we have intimated the concerned team to resolve it at the earliest.
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                            S
                            Sadhna Sahu
                            Aug 22, 2020
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                            Resolved

                            Address: Patel Nagar

                            I made a booking for pick-up on 19th August. Received communication from safexpress only on 21st August. I was told they will definitely pickup on 22nd morning. It is now evening of 22nd August and their representative just called me to say that their trucks have been stopped because of various issues. They can now come only on 23rd morning. They should just refuse service if they can't handle the load.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
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                            REQ[protected] is the reference for my pick up request.
                            Reply
                            Update. 23rd August. It is past 12 pm now and safexpress reps are not even receiving calls.
                            Reply
                            Apologies for the inconvenience caused to you. We are escalating your complaint, our representative will get back to you soon. Thank you!
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                              H
                              HarmeetKathuria
                              Aug 21, 2020
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                              I have never seen such a poor delivery service. I had couriered two boxes. When the delivery was done, I received one box which was properly packed by Safexpress while the other box was just taped, and was in the tattered state.
                              Please check the image.
                              +2 photos
                              Safexpress customer support has been notified about the posted complaint.
                              Sep 11, 2020
                              Updated by HarmeetKathuria                               No action has been taken so far by Safexpress, this clearly shows that they don't care about the customers.
                              View replies
                              Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
                              Reply
                              The way bill number is 87034949. My contact number is +91-[protected].
                              Please look into this issue immediately.
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                                D
                                Devman Mishra
                                Aug 21, 2020
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                                Resolved

                                Address: Kolkata

                                Hii, it is very embrassing to see that, after opening the cartoons three items found broken. I booked ceramic pots from Raw Galaxy Khurja and choose Safe express the most safe and reliable one to deliver, but unfortunately found 3 items broken (pics attached) which was delivered today. Hope u will see ASAP and initiate the refund. The items-
                                1) Small Lotus [protected]@ 82/-
                                2) Diamond bowl-2 @ 62/= 124/-
                                Copy of W. Bill and Bill of Raw Galaxy is attached for your reference.
                                Thanks n eagerly waiting for ur reply. Reg Ajay.
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Aug 21, 2020
                                Updated by Devman Mishra                                 Kindly look into the issue and arange refund ASAP.

                                Verified Support
                                Aug 22, 2020
                                Safexpress Customer Care's response                                 Apologies for the damage, we are arranging a call back to resolve the asap. Thank you!
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                                  M
                                  Monikachopra
                                  Aug 18, 2020
                                  Resolved
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                                  Resolved

                                  I used your service to get my things from Gurgaon to Dehradun waybill number 83814958. When I received the package, it was in perfeect condition but when I opened it, I sawtapping which I did was not there n new tapping was done with safe express tape. My watch (fitbit band n ots charger) is missing. Also someone put stone in my bag might be because there should be no change in weight. So this was done intentionally.
                                  I tried calling customer care but didn't get any solution. I tried to contact safe express team through email. No solution was given to me (complaint number COM[protected]). I submitted request on your portal as well but no response.
                                  Look into this matter. Being such a good brand such things should not happen. This will impact on your brand and your services.
                                  Please look into this and me the solution.
                                  #shameonyousafexpress #safexpresspetheticservice
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 18, 2020
                                  Safexpress Customer Care's response                                   Apologies! We request you to share your complaint/contact details with us via DM so that we can assist you in a better way.
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                                    A
                                    Akanksha Singh Chandel
                                    from Luckeesarai, Bihar
                                    Aug 18, 2020
                                    Resolved
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                                    Resolved

                                    Address: Safeexpress

                                    Received damage and open cartoon box
                                    +1 photos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
                                    View replies
                                    Apologies! We request you to share your complaint/contact details with us via DM so that we can assist you in a better way.
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                                      K
                                      KAnas
                                      Aug 17, 2020
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                                      Resolved

                                      Address: [email protected]

                                      Dear sir
                                      We have despatched the leather sample swatch on[protected] way bill no:83870537 the sample is very urgent till dated not despatched the cover
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Safexpress customer support has been notified about the posted complaint.
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                                      Please help us with your contact details to assist you further.
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