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3.6
Updated: Mar 24, 2026
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Safexpress reviews & complaints page 30

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U
Ujjal Khanra
Sep 10, 2020
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Dear Sir,
My house hold material received from transport damaged item, my bed Maine designed item head box and sofa set Tea table material damaged condition received from your safe express team. So please as per your insurance T&C basis my damaged item amount to be paid from your end as soon as possible.my waypaybill no:[protected].
Aug 6, 2021
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
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Hello, apologies for the inconvenience caused, please share your contact details and Waybill number so that we can assist you further.
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    R
    Rakhi Anubhav
    Sep 10, 2020
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    Waybill :86559460

    Hi team,

    My family is constantly trying to get this package shipped correctly to the mentioned address in kayamkulam. Its been weeks and the shipments is back and forth between kollam and alappey that is different hubs

    We have contacted at least 20 times to the customer care executive through phone.
    But they are not doing anything to get this delivery.

    Hope this mail reaches the right authority and please do the immediate action to help us

    Regards,
    Rakhi r
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    Sep 11, 2020
    Safexpress Customer Care's response     We are sincerely apologetic for the inconvenience caused, please share your contact details so that we can arrange a call for you.
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      N
      navakanthboyina
      Sep 10, 2020
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      Waybill no 84113981
      My consignment is reached to wrong location ie palasa which had to reach vizianagaram. But palasa is near to the delivery location. I requested the palasa hub to deliver to my location but they told that it is not in our zone. But my actual hub which is vizianagaram is 110km away and palasa is 40 km away from my location ( delivery location). Please request palasa hub to deliver my consignment to my location.
      I need my consignment urgently.
      Actually my consignment is already delayed at Hyderabad about 9 days.
      Kindly take my request and do the needful as soon as possible.
      Thank you.
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      Sep 10, 2020
      Safexpress Customer Care's response       Apologies for the inconvenience, please share your contact details so that we can arrange a call for you
      Sep 10, 2020
      Updated by navakanthboyina       I have received my package after posting here.
      Thank you for reacting so fast
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        A
        Abhishek Badola
        from Agra, Uttar Pradesh
        Sep 9, 2020
        Resolved
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        Resolved

        This is the complaint regarding the waybill no. 87108768. I had sent my trunk from hisar, haryana to mhow, indore through safexpress. When i recieved my trunk it is damaged badly from top and got broken in number of places.
        Though the company claims to deliver the product safely all across the country but in reality it is not so.
        Kindly look into the matter and resolve it asap.
        Aug 7, 2021
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Sep 09, 2020
        Safexpress Customer Care's response         Dear sir, we apologize for the inconvenience caused, please share your contact details so that we can arrange a call for you
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          J
          Jay1327
          Sep 9, 2020
          Resolved
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          Resolved

          There are lots of parcel services are available and I chooses safexpress but that was my mistake. Yesterday I got my consignment that I was booked from Guwahati to Kasaragod, out 4 Cartons 2 were completely broken and items were fully out of the carton and wet.
          Aug 6, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
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          Hi, we are extremely apologetic for the inconvenience caused, please share your contact details and waybill number so that we can connect with you.
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            N
            naveenkumar mylangam
            Sep 8, 2020
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            Resolved

            My shipment was booked on[protected] from shillong to Chennai but today date is[protected].still goods are in guwahati. There is no proper response from customer service
            Aug 6, 2021
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Sep 08, 2020
            Updated by naveenkumar mylangam             My waybill number is 85811310
            View replies
            Hi, we apologies for the delay and inconvenience, please share your contact details so that we can arrange a call for you.
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              T
              Tono tova
              Sep 8, 2020
              Resolved
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              Resolved

              As reputable safe express seems the delivery of the product is delaying so much we are losing our potential clients because our product has not yet been delivered and its already going to be 10 days now this is so unprofessional other courier service are safe fast and easy but not with safe express i am very disappointed.
              I may have to score lower on the performance on our site and on our page
              Aug 9, 2021
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Sep 09, 2020
              Safexpress Customer Care's response               We are extremely apologetic for the inconvenience caused, please share your waybill number and contact details so that we can assist you in a better way.
              Verified Support
              Sep 10, 2020
              Safexpress Customer Care's response               Hi, our representative tried reaching out to you recently, please share your updated number so that we can arrange a call. Please allow us some time, your goods are already in-transit, we have escalated your case to the concerned department.
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                N
                navakanthboyina
                Sep 7, 2020
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                Resolved

                My package is shipped on 24 th August 2020 from Jalandhar, India to srikakulam, India. It reached at their Hyderabad hub on 24th August 2020.which is half way. Shipment is still in Hyderabad from 9 days. Today's date is 7th September 2020. I don't know what happened with the package. The customer care is not responding properly. So kindly do the needful action against the company Safexpress.
                Aug 13, 2021
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Sep 08, 2020
                Safexpress Customer Care's response                 Hello, apologies for the inconvenience caused. Please share your way bill number and contact details so that we can further assist you.
                View replies
                Waybill no: 84113981
                Kindly refer attached photo
                Reply
                Safexpress Customer Care's response, Sep 11, 2020
                Verified Support
                Please share your contact number so that we can arrange a call for you.
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                  9
                  999 Aisha Zehba
                  Sep 5, 2020
                  Resolved
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                  Resolved

                  A gold ring worth more than 20, 000 rupees which was put in a sachet and put in a small box have been lost (the small box arrived without sachet and ring) when packed on[protected] from Delhi and reached on[protected].
                  waybill no. 86865348
                  This is intentional and the trust with the safexpress is now lost. Proper compensation has to be given.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  View replies
                  Apologies for the inconvenience caused, please share your contact details so that we can arrange a call for you
                  Reply
                  Our representatives tried reaching out to you, but no response received, please share your updated contact number so that we can connect with you.
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                    S
                    shivam rungta
                    Sep 5, 2020
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                    Resolved

                    consignment received damaged : waybill no - 87045272

                    Today i have received my consignment (Waybill no[protected] which is apache rtr 160 motorbike from chittorgarh to patna.

                    It is sad to find that bike got damaged which is listed below:
                    1. Scratches on petrol tank and silencer (Exhaust) pipe.
                    2. Double stand of vehicle is completely bend and damaged. (Major damage) and needs to be replaced. This is mainly because of bad handling of vehicle while loading and unloading...
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                    D
                    Dns Diental mart
                    Sep 4, 2020
                    Resolved
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                    Resolved

                    The shipment with tracking number 81812205 was booked from delhi to kohima. The items was damaged in transit. The shipment was not handled properly by the carrier. This has adversely impacted our reputation alongwith financial damages. The doctor has sent us the photo of the damaged piece.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    View replies
                    Apologies for the inconvenience caused, please share your contact details so that our representatives can reach out to you and take further action.
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                      D
                      Divu2109
                      Sep 4, 2020
                      Resolved
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                      Resolved

                      Waybill no[protected]: delivery from noida to khatauli. The parcel was booked on 24th august and it reached muzaffarnagar safexpress office on 27th aug. Muzaffarnagar to khatauli is only 25km. It was out for delivery on 30th august and i received a call from delivery agent on 31st august saying that the parcel is very small he won't ship it that time (I don't know the reason). The logistics company takes extra charges for delivery from office to destination, so this kind of response from delivery agent is not acceptable. Ithe parcel is in muzaffarnagar for more than 1 week. What is taking so long to deliver parcel to a distance of 25km? These days have been very inconvenient due to bad service of safexpress. Hope to get my parcel as soon as possible.
                      Sep 9, 2020
                      Complaint marked as Resolved 
                      They called and messaged the next day itself.
                      Safexpress customer support has been notified about the posted complaint.
                      View replies
                      Waybill no.86418577
                      Reply
                      Apologies for the inconvenience caused, please share your contact details so that we can arrange a call.
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                        S
                        Shyam erukulla
                        Sep 2, 2020
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                        Resolved

                        Address: Khamam

                        My name is shyam sunder, I have made a delivery of my luggage from pujab to telangana with help of my fiend and to reach my town I need to pay 1500 as safe extension and I have agreed and paid my luggage reached to khammam on 27/8/20 to reach my town madhira, it will just take only a hour but till this date i.e. 2/9/20 I still haven't got my luggage and customer care people also not responding for this if this happens a day I will surely complaint a case against the branch and safe express company
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 03, 2020
                        Safexpress Customer Care's response                         Please accept our sincere apologies. Request you to share your contact number and waybill number to arrange assistance. Thank you!
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                          A
                          Azad Akther
                          Sep 2, 2020
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                          Resolved

                          Address: GNB ROAD, guwahati ASSAM

                          Goods has been booked from solam h.P. For guwahati, assam
                          cn no-8796002 dt 10/8/2020.
                          Goods reached guwahati on 28/08/20 but same is not delivere
                          and your contact phone number [protected] is not responding.
                          Said consingment have life saving medicine.
                          Please take urgent action.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          View replies
                          Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                            V
                            Varanasi Anabond Ltd
                            Sep 1, 2020
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                            Resolved

                            Address: Anabond Limited Chennai

                            Dear sir,
                            This is to inform you that material has reached via docket no.84070231 on dated 25.08.2020 and we have mailed to with attachment ofbhel sip and dft invoice to [protected]@safexpress.com mr. Sandeep drivedi has not given his interest to delevery the material at bhel gate while we have give all nessaary documents being supply. One think i want to tell you bhel charging penalty daily at 0.5, % please tell me who take responsibility of penalty.

                            I humble request you sir kindly tell sandeep drivedi insure the supply otherwise we not book any material in safexpress.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
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                            Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                              D
                              damansingh361
                              Aug 29, 2020
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                              Address: Rangapahar mil Station, Dimapur

                              1. I shipped my vehicle and luggage through your courier service id 85352475 which included royal enfield bullet and two steel boxes.
                              2. There is damage to both the steel boxes, many dent are there and hinges of box is also broken.
                              3. There is major dent on fuel tank of bike, rear left indicator is broken, bike handle is bent, scratches on front mudguard, side stand is bent.
                              4 there is major mishandling from your side and i had a bad experience o[censored]sing your courier service.
                              5. I am attaching the images of damage done.
                              6. I want compensation of the damage done and please take necessary action regarding the concerned team.
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 30, 2020
                              Safexpress Customer Care's response                               We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                                C
                                chaitanya001
                                Aug 29, 2020
                                Resolved
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                                Resolved

                                I sent a courier with safe express Waybill No:84315812 on 18-08-20, it has reached destination on 21-8-20 but still today ie.[protected], Item is not received at customer end. Please resolve the issue
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 30, 2020
                                Safexpress Customer Care's response                                 We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                                  M
                                  Mangpi Samte
                                  Aug 27, 2020
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                                  Address: Guwahati Assam

                                  My consignment was ship from barpeta to imphal on 24/07/20 and it is in transit for 34 days now, what is wrong with you safexpress
                                  Safexpress customer support has been notified about the posted complaint.
                                  View replies
                                  Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon. Thank you!
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                                    S
                                    swatijadhav
                                    Aug 25, 2020
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                                    Resolved

                                    Address: HOUSE NO.8, SARA GAURAV COLONY, OSMANABAD ROAD, TULJAPUR

                                    The courier service provided by you was not up to the mark as the part of the product was damaged while transporting from source to destination, also the service was late by 3-4 days as informed at the time of purchase, please find the attached file of the damaged product. also it affected the product finishing.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Safexpress customer support has been notified about the posted complaint.
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                                    Apologies for the inconvenience caused to you. To escalate your complaint, please share your waybill and contact number. Our representative will get back to you soon. Thank you!
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                                      T
                                      Tulsibhai Gajra
                                      Aug 24, 2020
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                                      Resolved

                                      Address: GAJRA ENTERPRISE LLP, VALSAD, GUJARAT

                                      I am totally dispointed for poor service and poor answer.Sender book a consignment bodi pin code-625533 date[protected]. Today date[protected] but i cant track online and costomer care representive was not answer me that where is my consignment. I pay full payment of this consignment. What i am do i dont khow. Where is my consignment please find all detail and call me on this number-[protected]. Gajra enterprise llp valsad gujarat
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      Safexpress customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2020
                                      Safexpress Customer Care's response                                       We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                                        Recent comments

                                        We sincerely regret the inconvenience caused to you during the recent delivery of your consignment. Thank you for bringing this matter to our attention.



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